How to Share the Love with Your Amazing Volunteers

This week's post is brought to you by another amazing friend of mine, Amy Fenton. This woman loves volunteers to an extent I've rarely seen before. And one of her favorite things to do with volunteers is celebrate them. So, since today is Valentine's Day, I thought Amy would be the perfect person to tell you how to show your volunteers a little love.

Oh, and you might recognize some similar themes to Jen Guynn's post last week on connecting with volunteers. Believe me, if they're both talking about it, you need to pay attention! These incredible women are subject matter experts on volunteers, and when they speak, you should be taking notes. I know I am!

"People need to be needed more than you need help." – Jim Wideman

My mom recently retired. So far she loves it, but a few days ago she texted me to tell me she had applied for a new job. What?! I texted back and asked her to explain. She quickly told me that she had applied to volunteer at the hospital. As much as she loves her retirement, she needs to be needed. And the hospital needs her!

I love volunteers.

I’ve always worked in nonprofits, and I've always relied heavily on volunteers to make things happen. Along the way, I have also learned a few things. Yes, people need to be needed. But, the warm and fuzzy feelings that first draw them to you will not always keep them around. As volunteers serve with you, or for you, they will eventually need more. And I’ve found that it is so important to continue to show them the love.

So, here's a list of the top five ways you can continue to love on your volunteers.

1. Inspire them!

Continue to share the vision. Make them an insider who is privy to the future plans of the company, where you are headed, and how they've helped you get to where you are. Show them how key they are to the future. Help them see how important they are. Let’s be honest—nonprofits would cease to exist if it were not for volunteers. 

2. Celebrate them privately.

• Thank them every time they show up. That seems so simple, but so often we take volunteers for granted. My church has a new pastor, and he has made it his mission to go around and thank every volunteer every Sunday! That’s new to our volunteers, and it has gone a long way to keep them motivated to show up.

• Feed them. Who doesn’t like a surprise box of donuts from time to time? Bring them a snack, Starbucks drink, homemade cookies, or any little treat. This past Sunday I delivered heart-shaped Krispy Kreme donuts to our volunteers, and they loved it!

• Write a note when you “catch” a volunteer going the extra mile. What is praised is repeated. Make a big deal about the little things.

• Host a yearly volunteer event. Prioritize time and money to host a dinner, breakfast, or some type of celebration event that brings all your volunteers together. Gather data on their collective efforts to again paint the big picture of the impact they are making. When I shared with our volunteer team that they had spent over 10,000 hours serving over 2,000 kids and families in 2017 there were cheers all around! Inspiration is motivation to keep moving forward in their volunteer roles.

3. Celebrate them publicly.

• Give your volunteers a shoutout on social media. Share pictures of them serving and shower them with praise!

• Give a weekly award. In the kids ministry at my church, a key leader decided one Sunday morning to begin giving a weekly award to someone who had gone the extra mile. The only problem . . . he made and implemented that plan immediately—right then and there. He quickly realized he hadn’t prepared for this, and therefore didn’t have an actual award. So, he quickly grabbed a red coffee stirrer and gave the first of many “Game Straw Awards.” Funny enough, the “Game Straw” has become a very coveted award each Sunday. We know it’s not really the straw. It is the praise that comes with it each week. It motivates people to look for ways to go over and above.

• Make your volunteers stand out as a collective group. Give them a t-shirt, bracelets, or something else that belongs only to them. These items make them stand out from the crowd. In my church setting, we ask our volunteers to wear their ministry t-shirt. On occasion, we take the time to ask them to stand so that the bigger crowd can give them a huge standing ovation. When that happens, the volunteers feel super important and proud to serve!

4. Communicate with them.

Make sure you're always keeping them in the know. This can be an email, a closed Facebook group, or some other form of communication. But make sure to keep your volunteers informed on a consistent basis.

5. Do for a few.

Sometimes you can do for a few what you can’t do for every volunteer collectively. Know your volunteers. Know what is going on in their lives. If you have a volunteer in need, go the extra mile for them. You may have someone with mounting medical bills, a single mom that needs help with Christmas, a volunteer who is sick or lost a loved one. Show them extravagant love and support when you’re able.

I love volunteers—and any reason to have a party. I hope you do, too, because those two things make a great combo in leading and loving on people! Our volunteers deserve all the love, praise, and celebrating we can throw their way. 

Now go wish them a Happy Valentine’s Day!

Catch up on last week's post: 

5 Quick Ways for Meaningful Connections with Volunteers

---

Amy Fenton works with Orange, a company based in Atlanta providing coaching, support, and resources for churches and nonprofits. She wears several hats as an Orange Specialist, Executive Director of Orange VBS, and Orange’s Live to Serve Conference for volunteers. 

Amy has been in kid's ministry for more than 20 years. She served as the kid's pastor for over nine years at two, different churches. And at each, she led teams of staff and over 400 volunteers.

She has a passion for helping and empowering those who are leading kids ministries around the country, and a love for the volunteers who serve in churches.

Amy's greatest joy in life comes from her three kids, Jadyn, Pierce, and Blaze, as well as the crazy, fun life they live in Franklin, TN.

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing, and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---

5 Quick Ways for Meaningful Connections with Volunteers

Today's guest post comes from Jen Guynn, Co-Founder and Executive Director of Pebble Tossers, Inc., a youth development organization which empowers and develops youth into responsible citizens and lifelong volunteers. So, when I wanted to talk about the subject of working with volunteers, she instantly came to mind. Pebble Tossers holds multiple activities every month, which means she's used to a steady stream of do-gooding volunteers.

Buckle up—you're going to learn a lot from her!

One of my favorite quotes from General George S. Patton says, “Do not tell people how to do things, tell them what to do and let them surprise you with their ingenuity.”

This idea can be a great way to connect with volunteers in your organization. Whether you run a nonprofit, a faith-based organization, or a social enterprise, you will need champions and advocates for your cause. You need volunteers.

When first reaching out to anyone outside of your immediate circle of trust like your roommates or family, it helps to have a few guidelines in place:

1.     Have a Clear Vision

Have a clear vision for what you want done or need to accomplish. If you need volunteers for a specific project, take the time to set some standard operating procedures (SOPs) and think through all the nitty gritty details of possible mishaps or misunderstandings. When you share your vision, your mission, and why this project is important, you engage volunteers on a different level. You bring them along with you on your journey and enable them to help you reach your goals. Allowing them to see themselves as a part of helping achieve that mission empowers them to be even more meaningful volunteers.

2.     Communicate Effectively

If you need five volunteers to show up a 5:45 a.m., be specific and tell them why.  Also tell them where to park, what to wear, what the weather will be, and provide a job description or project overview. I have learned that volunteers appreciate you anticipating their questions and providing the answers in advance. This makes their experience easier and allows them to be more effective.

Also, double check emails and social media posts. You may think that post looked fine at 1:37 a.m. when you wrote it, but trust me—it’s best to double check each darn line for accuracy and clarity.

3.     Don’t Micromanage

This can be tricky if you do not have a set plan of action in place. The quote from Patton comes in to play here—allow for some ingenuity when people attempt to complete a task.  Provide your volunteers with a comprehensive orientation or training of the task at hand, but allow for creative execution of those tasks. You may learn that there is a new way to spread mulch, write code, or play “Jeopardy.” 

It is key that volunteers enjoy what they are doing. Allow for those fun moments to happen. Your volunteers may not completely finish the task at hand, but if they had fun attempting it, they may come back another time to finish! If you bash their efforts, you will lose them forever. Understand that their help moves the mission needle, and gets you one step closer towards meeting that mission.

4.     Bring Snacks

Do not anticipate that people will have eaten before arriving to help. Life gets in the way and, if you live in Atlanta like I do, you know that even 20 minutes sitting in traffic can make you “hangry.” Have something healthy like protein bars or apples. However, know your audience! If you have youth volunteers, add Munchkins, a box of clementines, and hot chocolate. Or if you have a Millennial crowd, add happy hour fare or make arrangements to meet afterwards at a local establishment. (Cheers!)

5.      Recognize Your Volunteers

We have seen that there are now “national days” for anything! Well, there are actually 15 days that are dedicated to thanking volunteers. Even though many volunteers do what they do for the good of it and not for the recognition, this is still a key element for managing and retaining your volunteers. Taking the time to sincerely thank each person validates their efforts and helps them feel appreciated. No one likes for their work to be summarily dismissed. 

Volunteer retention is highest with organizations where volunteers feel wanted, cared for, and appreciated. Pebble Tossers used to present a Youth of the Year award, but we learned that volunteers (and their parents) did not want to self-nominate. They did not want to seek attention or seem boastful. So, we have found that recognizing volunteers with the President’s Volunteer Service Award is subtle and private, yet very meaningful. Volunteer recognition should be honest, sincere, and frequent. The recognition can spark conversations, create new connections, and build new brand ambassadors for your organization. 

These five tips help connect volunteers with your mission. You are gifting to them your organization’s vision, and inviting them to take that gift and create ripples which share that mission throughout their communities. This may be the reach you needed to grow your organization or solidify your reputation. This reach, when coming from people other than yourself, not only validates you and your mission, but the effort of all the other volunteers as well.

---

Jennifer Guynn is the Co-Founder and Executive Director of Pebble Tossers, Inc., a youth development organization which empowers and develops youth into responsible citizens and lifelong volunteers. In 2016, she was appointed by Governor Deal to the Commission for Service and Volunteerism for the State of Georgia.

An Atlanta native, Jen attended St. Pius X High School, graduated from Furman University, and resides in Dunwoody with her husband, Mike, their three children, and two rescue dogs. Find Pebble Tossers online, and via Facebook, Instagram, and Twitter. You can find Jen on LinkedIn and Twitter.

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing, and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---

7 Simple Tools That Build a Strong Small Business Foundation

It's mid-January, and you may already be struggling to keep your New Year's resolutions. It's pretty common, and I feel the tug backwards too. Staying motivated just isn't easy when it's 20 degrees outside, am I right? But one of the best ways I've found for keeping myself focused and moving forward is to stay immersed in a subject, rather than it being a one-time lesson.

So, for the final weeks of January, I wanted to talk about "small business resolutions" that we should make and keep this year. These are things you may or may not have already thought about, but I believe they are key to a thriving nonprofit or social enterprise.

First up, I want to talk about seven simple tools that build a strong small business foundation. Think of this as putting your best, professional foot forward. You may consider the items below to be the next progression of your organization, or you may even just think of them as resetting to zero because they've been on your list for a long time, and you just haven't made the effort yet. Either way, they'll not only up your game, but they'll also improve people's perceptions of your organization, which, let's face it, is important whether we want it to be or not.

The Contract Shop

Many of us spend thousands of dollars ensuring that we have a beautiful, functional website, but after it's live, we do little to protect it and our business. Enter The Contract Shop. An ingenious way to make legal contracts easy and handy from my friend and mentor, Christina, you can stop by the shop and purchase a terms and conditions template for your website site in a jiffy.

When I launched my site, I knew that I needed to include all the legalese, but had no idea how to write it or what it needed to say. However, once I purchased this template, I had the terms, conditions, and privacy policy online in about 15 minutes! I've heard terrible stories about people's website design and content getting ripped off, and even saw it happen once to a client. This is an simple way to protect your uniqueness, and gives you legal standing, should you ever need it.

While there, you can also grab an independent contractor template, the conference speaker template, or nondisclosure template, if needed.

HelloSign

Along the same lines, I use HelloSign to send contracts via email. There's nothing worse that scanning Word doc pages back and forth, is there? And do you ever skimp and send just the signature page rather than the whole doc, meaning it could really be the last page to just about anything? This is where HelloSign comes in handy.

For those of us who may only need something like this now and again, you can even get three, free uses per month. Regardless, HelloSign makes it super quick to upload or create docs, mark them for signatures, and send. It keeps the entire document together, gives you status updates, and best of all, makes electronic signatures legal. And bonus, you look like a pro and someone to be taken seriously.

G Suite

If you're running a professional organization, I beg you to use a branded email. This means, avoiding "generic" emails like Gmail, Yahoo, or something similar. Those kinds of things can cut it when you're only speaking to friends and family, but if you really plan on increasing your reach, and especially taking sales or donations, this just doesn't look good. 

Would you rather give a large donation or make a large purchase to company@gmail.com or customerservice@company.com? With all the data breach issues we've had over the last couple of years, my money is only going to places that I can verify, and I don't think I'm alone in that mindset.

G Suite is a simple and reasonably-priced way to brand your emails. My email technically flows through Gmail, but my URL is in the address, making everything look way more legit. Plus, there are a lot of other benefits that come with G Suite, like Google Drive, which makes storing and sending large files less complicated.

Freshbooks

Need to send invoices? Freshbooks is way to go because it's incredibly simple to use. In fact, it's so easy to use that sometimes I double-check it, thinking I missed one of the steps. Nope! 

I used to create invoices in Word or Excel and they didn't look all that great, took some time to edit, and I didn't like the way they were organized. I don't have that problem anymore! 

And I haven't really started utilizing it yet, but Freshbooks also has a time-tracking feature that I want to take advantage of this year. You can even store receipts in Freshbooks as well. 

Note that this isn't a full accounting suite, but it does the job for me.

MailChimp

To be completely honest, I have a mixed relationship with MailChimp. I have used them for years at previous jobs, and currently use them for Signify's email marketing, but that likely won't always be the case. However, for the vast majority of my clients at nonprofits and social enterprises, MailChimp does a good job. If you have pretty simple email marketing needs, and just need to send regular e-blasts, you'll do just fine with them.

I bring this up, though, because I've recently seen a couple organizations that still use Constant Contact, which frankly, I'm surprised is still in business. Their templates and blasts look years behind those sent by MailChimp and it's competitors. And, again, whether you like or not, looks matter. The content and design both speak to where your company ranks in people's minds, even without them realizing it.

Like I said, if you have pretty straight-forward email marketing needs, MailChimp can do the job. And another one of the reasons so many people use them is the affordable pricing. It's even free if you have under 2,000 subscribers, so there's little excuse. Of course, at this point, I'll remind you that you have to actually send emails to your database. But we'll leave that bigger rant till later in this series . . . 

Canva

Gone are the days when social media was new and we could just post some simple text online and call it a day. Photo, and especially video, are trends that aren't going anywhere. You need to get people to see what you're doing online, and graphics are one way to say, "Hey! Look at me!" And Canva can help.

Canva is another one of those genius ideas that I wouldn't have a clue how to build, but wish was my idea. It gives anyone the ability to create professional-looking graphics. And they're perfectly sized to wherever you need to post them! It's a free tool that you need to get on board with, if you haven't already. For those of us who don't have a designer on staff, or can't afford to pay someone for our regular, graphic needs, Canva is a lifesaver. 

Moo

Part of your business strategy likely includes networking events. And whether you're attending a three-day conference or a two-hour seminar, you need to show up with business cards—unless you don't want to talk to anyone, tell anyone about your organization, or have anyone follow-up with you about how they can support you. Umm, those criteria probably do not fit, correct? (Hope not!)

I attend a lot of conferences and events, and am always surprised when people say they'd like to get my info, or give me theirs, but they don't have business cards. Sure, we need them less and less in today's world, but guess what—we still need them sometimes! 

Moo is where I got my business cards, and I love them. They look (and feel) great, and because I originally needed them for a last-minute work trip, I also received them in just a couple of days. You don't have to order many, but I would suggest always having a few on hand.

And depending on your needs, you'll also find letterhead, greeting cards, stickers, and more on their site. I'm actually thinking of ordering some greeting cards with Signify's logo on them to use as thank you cards. 

As you can see, building a strong small business foundation includes a lot of different things. Sometimes you have to think in terms of legal compliance, and sometimes you just need to get with the times. Either way, I hope these seven simple tools help you.

What would you add?

Read the other posts in this series:

• How to Gain Authority and Trust at Your Organization

• How to Woo Your Fans and Supporters

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing, and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---

Taking Your Business in a New Direction

Today's guest post is by Ashley Jones, founder of Love Not Lost. LNL is an incredible organization that provides free photography sessions to those facing terminal illness, along with grief resources for the people supporting them.

Ashley has made two shifts in her business model over the past few of years, and has done so by listening to her heart and her community. I think she has some valuable lessons to teach us all about change, and how to evaluate our organization's long-term success. Both nonprofits and social enterprises will relate to her inspiring story.

And as you begin the New Year, take her desire for feedback and education to heart and see how you can apply it to your own organization. 

The New Year mindset can be full of vision, dreaming, and wonder. There is a whole new year ahead to grow, hustle, and reach your dreams. But what if your year doesn't go as planned? What if there is a new direction you need to take? 

As a business owner, your business is your ship and you are responsible for steering it and taking it on the journey you desire. At times, certainly in the startup phase, it can feel overwhelming. Waters are rough, and the path to success may not be as visible as it once was, but you're not alone. You have feedback from your customers or donors, mentors/advisors, and your relationships within your network to help guide you. Have you been cultivating these relationships? Are you asking for advice? Are you listening to what they say? 

Launching a Business

After losing my daughter to a terminal diagnosis in 2011, I started my own photography business to help get me out of bed every morning. I knew just enough to get me out into open waters, but quickly realized I was in trouble. I spent way too much money and effort on marketing, and I didn't have a good pricing structure. I knew I needed help. At that time, I didn't have any mentors or advisors and felt like I was alone. But I dove into business resources like GrowthLab and CreativeLive, and read books like Good to Great by Jim Collins and Daring Greatly by Brene Brown. 

In the first year, I learned a lot of hard lessons and grew into a better person while navigating grief. Brene Brown, Ramit Sethi, and photography experts like Lindsay Adler and Jerry Ghionis became my online mentors. And I asked my clients what I could do better, and truly listened to their complaints. It was really hard, but I was better for it. I also looked to my network to build relationships where we could help each other succeed. Each connection and relationship propelled me forward.  

Over the next several years, I would continue to grow as a person and a business woman, which included donating sessions to people facing a terminal diagnosis as a way to love it forward. Although I was doing wedding and portrait photography, and was successful with it, my heart ached for more. I knew that the sessions I gave away to suffering families filled my soul in a way nothing else could. I new I needed to change direction. 

It's not always easy to change direction with business. It's very likely people will challenge you, they might even get upset, and it will take some time to establish the change as your new normal. 

Keep moving forward.

A New Direction for My Business

I had a vision for a nonprofit that would photograph people facing a terminal diagnosis to preserve memories and support people in grief. I knew this would be an amazing gift for so many people in the world. Some of my clients were upset that I was no longer going to be able to photograph their family. Some photographers told me my idea would never work. Some really successful people told me it wasn't a smart business move and that I should just keep doing what I was doing or do something else altogether. 

There will always be people telling you why things won't work or how dumb something is, but it's up to you to prove them wrong. I started Love Not Lost anyway, and launched in the spring of 2016. With the help of some friends in the event industry, we pulled together a launch party and were able to raise $20,000 to get started. 

We've only been gaining momentum since then. The first year, I traveled all over the nation to photograph people to prove this was a valid concept and show the need for it. In 2017, we worked on building a scalable model that we have implemented in Atlanta. Our focus is on building a network of photographer volunteers, partnering with hospices and hospitals in the greater Atlanta area, and adding a Director of Operations to our team to manage the photographer program. As we've been doing this and serving applicants, we've been listening to our feedback. 

Expanding Our Focus

Everyone loves the photo sessions and books, but people we photograph tell us their friends and family often have a hard time supporting them, and they're left feeling alone and abandoned. We've heard our supporters and donors tell us they want to help, but they don't know how. We have seen and experienced this huge gap in grief support and we want to make it better. 

In 2018, in addition to continuing our photographer program growth in Atlanta, we will be adding grief resources and tools to help individuals show up for the people in their lives who are hurting. We'll have empathy cards, photo gift sessions, and a few other things offered on our website. This wasn't a part of our original plan, but it's a new shift in the direction because we listened to the people we were serving and the people in our community. It's a need that is not being met that we can meet. 

As you go forward, no matter what it is you are doing in the world to bring value, I challenge you to listen to the pain. Listen with empathy, not judgement or defensiveness. Where are people hurting or suffering? Where are there problems within your business and industry? What can you do to make them better? Where are you uniquely gifted to meet the needs that aren't being met by anyone else? 

And remember, growth is usually never easy. As a business owner, it's hard not to take negative feedback personally. Expect the growing pains and know it's making you bigger, better, and stronger for the future. I wish you all the best in the New Year! 

---

After losing her daughter to Spinal Muscular Atrophy, Ashley started two companies, Shutter Sweet Photography and Skylight Creative Group, to keep her going. She's always had a heart for serving others, so donating portrait sessions to people facing a terminal diagnosis just made sense after what she had been through. When donated sessions became a regular occurrence, Ashley realized the need was great and Love Not Lost was born. You can find LNL on Facebook, Twitter, and Instagram.

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing, and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---