Taking Your Business in a New Direction

Today's guest post is by Ashley Jones, founder of Love Not Lost. LNL is an incredible organization that provides free photography sessions to those facing terminal illness, along with grief resources for the people supporting them.

Ashley has made two shifts in her business model over the past few of years, and has done so by listening to her heart and her community. I think she has some valuable lessons to teach us all about change, and how to evaluate our organization's long-term success. Both nonprofits and social enterprises will relate to her inspiring story.

And as you begin the New Year, take her desire for feedback and education to heart and see how you can apply it to your own organization. 

The New Year mindset can be full of vision, dreaming, and wonder. There is a whole new year ahead to grow, hustle, and reach your dreams. But what if your year doesn't go as planned? What if there is a new direction you need to take? 

As a business owner, your business is your ship and you are responsible for steering it and taking it on the journey you desire. At times, certainly in the startup phase, it can feel overwhelming. Waters are rough, and the path to success may not be as visible as it once was, but you're not alone. You have feedback from your customers or donors, mentors/advisors, and your relationships within your network to help guide you. Have you been cultivating these relationships? Are you asking for advice? Are you listening to what they say? 

Launching a Business

After losing my daughter to a terminal diagnosis in 2011, I started my own photography business to help get me out of bed every morning. I knew just enough to get me out into open waters, but quickly realized I was in trouble. I spent way too much money and effort on marketing, and I didn't have a good pricing structure. I knew I needed help. At that time, I didn't have any mentors or advisors and felt like I was alone. But I dove into business resources like GrowthLab and CreativeLive, and read books like Good to Great by Jim Collins and Daring Greatly by Brene Brown. 

In the first year, I learned a lot of hard lessons and grew into a better person while navigating grief. Brene Brown, Ramit Sethi, and photography experts like Lindsay Adler and Jerry Ghionis became my online mentors. And I asked my clients what I could do better, and truly listened to their complaints. It was really hard, but I was better for it. I also looked to my network to build relationships where we could help each other succeed. Each connection and relationship propelled me forward.  

Over the next several years, I would continue to grow as a person and a business woman, which included donating sessions to people facing a terminal diagnosis as a way to love it forward. Although I was doing wedding and portrait photography, and was successful with it, my heart ached for more. I knew that the sessions I gave away to suffering families filled my soul in a way nothing else could. I new I needed to change direction. 

It's not always easy to change direction with business. It's very likely people will challenge you, they might even get upset, and it will take some time to establish the change as your new normal. 

Keep moving forward.

A New Direction for My Business

I had a vision for a nonprofit that would photograph people facing a terminal diagnosis to preserve memories and support people in grief. I knew this would be an amazing gift for so many people in the world. Some of my clients were upset that I was no longer going to be able to photograph their family. Some photographers told me my idea would never work. Some really successful people told me it wasn't a smart business move and that I should just keep doing what I was doing or do something else altogether. 

There will always be people telling you why things won't work or how dumb something is, but it's up to you to prove them wrong. I started Love Not Lost anyway, and launched in the spring of 2016. With the help of some friends in the event industry, we pulled together a launch party and were able to raise $20,000 to get started. 

We've only been gaining momentum since then. The first year, I traveled all over the nation to photograph people to prove this was a valid concept and show the need for it. In 2017, we worked on building a scalable model that we have implemented in Atlanta. Our focus is on building a network of photographer volunteers, partnering with hospices and hospitals in the greater Atlanta area, and adding a Director of Operations to our team to manage the photographer program. As we've been doing this and serving applicants, we've been listening to our feedback. 

Expanding Our Focus

Everyone loves the photo sessions and books, but people we photograph tell us their friends and family often have a hard time supporting them, and they're left feeling alone and abandoned. We've heard our supporters and donors tell us they want to help, but they don't know how. We have seen and experienced this huge gap in grief support and we want to make it better. 

In 2018, in addition to continuing our photographer program growth in Atlanta, we will be adding grief resources and tools to help individuals show up for the people in their lives who are hurting. We'll have empathy cards, photo gift sessions, and a few other things offered on our website. This wasn't a part of our original plan, but it's a new shift in the direction because we listened to the people we were serving and the people in our community. It's a need that is not being met that we can meet. 

As you go forward, no matter what it is you are doing in the world to bring value, I challenge you to listen to the pain. Listen with empathy, not judgement or defensiveness. Where are people hurting or suffering? Where are there problems within your business and industry? What can you do to make them better? Where are you uniquely gifted to meet the needs that aren't being met by anyone else? 

And remember, growth is usually never easy. As a business owner, it's hard not to take negative feedback personally. Expect the growing pains and know it's making you bigger, better, and stronger for the future. I wish you all the best in the New Year! 

---

After losing her daughter to Spinal Muscular Atrophy, Ashley started two companies, Shutter Sweet Photography and Skylight Creative Group, to keep her going. She's always had a heart for serving others, so donating portrait sessions to people facing a terminal diagnosis just made sense after what she had been through. When donated sessions became a regular occurrence, Ashley realized the need was great and Love Not Lost was born. You can find LNL on Facebook, Twitter, and Instagram.

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing, and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---

Top 5 Blog Posts of 2017

Since I pump out new blog content every week, it stands to reason that you may have missed a post or two in the hubbub of your workdays. But my goal is to continually provide marketing and communication information, resources, tools, and tips for nonprofits and social enterprises—and the people who lead and run them. I do this because I want to see you get noticed and grow.

However, if you're short on time and playing catch-up, I've done the hard work and narrowed it down to this year's top five posts. So, grab some coffee, a snack, and start reading . . . 

1. A COMPARISON OF 13 POPULAR SOCIAL MEDIA SCHEDULING TOOLS

Even as a marketer, I know that I should be marketing my blog posts much more than I am actually writing them, but they both have to get done, so my time is always split. It's a common frustration many of us share, right?

There are, of course, a lot of ways to get traffic to your site, but for most of us, the day in and day out formula revolves around social media. And if you spend several hours writing a blog post, but only promote it on social media a couple of times, it could easily go to the internet graveyard. #RIP

So, what's the solution? I think it might be a social media scheduling tool, especially if you do not have someone who is solely dedicated to your social media strategy. There are a lot of popular options out there, and I took the time to review 13 of them. None were perfect (though some come close!), and several were quite similar, but I think you'll find some great choices for your nonprofit or social enterprise.

Read the full post . . . 

 

2. 8 WAYS YOU'RE SABOTAGING YOUR LAUNCHES (AND HOW TO FIX THEM!)

Every launch is a big deal. It takes your valuable time and resources, not to mention oodles of effort. So, whether it's the launch of a new website, a book, a campaign, an event, or a product, it needs to get the job done. After all, you don't have time to waste. I know this because I know many others like you, and you've got too much on your plate for missed opportunities.

But what happens when a launch is just okay? Or maybe it's good, but it wasn't as good as you'd hoped. Or, sadly, what if it flops? (FYI, even successful launches have room for improvement.)

No matter which of these situations you find yourself in, I've observed a number reasons throughout my career in marketing, PR, and events (among other things) that may be causing you to unconsciously sabotage your launches. I'll touch on eight of them here. But don't worry, there is hope! I'll also show you how to fix them so that your next launch is your best yet.

Read the full post . . .

 

3. WHAT YOU NEED TO CONVINCE POTENTIAL SPONSORS AND PARTNERS

Whether you're a nonprofit or for-profit social enterprise, chances are that you're on the hunt for a corporate sponsor or partner. It could be for a long-term initiative, upcoming event, or special campaign. 

And why wouldn't you be? Corporate sponsors and partners bring in new revenue, as well as a new audience that is potentially untapped by your organization or cause. The benefits to you are crystal clear.

However, have you stopped to think about what you bring to the table? There's plenty in it for the companies you're asking as well. Never sell yourself short.

These kinds of collaborations are called "cause marketing," and friends, I have really good news. There is no better time for it, and I'm about to tell you why. The bad news is that you may have the wrong approach.

Read the full post . . . 

(By the way, do you need a sponsor/partner presentation template?)

4. 10 TOOLS TO MAKE YOUR SMALL BUSINESS LOOK MORE PROFESSIONAL (MOST ARE FREE!)

I'm not sure running a small business will ever get easier, because I don't really know anyone, anywhere, at any size company who wishes they had more to do. But when you have a larger team, you at least have more of a division of responsibility. So, it can be challenging to look like a larger organization when it's just you at a desk in your guest bedroom, or just you and a few friends who decided to jump in and solve one of the world's problems over coffee one afternoon. However, looking more professional, like a large business would, can often mean more sales or donations, more support, sponsors, and more attention. 

So, how do you make that happen? I still have a lot to learn myself, but here are just a few of the tools that help my one-woman show look a wee bit bigger and more professional.

Read the full post . . .

5. HOW TO EASILY INVEST IN YOURSELF AND YOUR ORGANIZATION

First of all, I'm not just talking about throwing money at the latest software, or buying fancy computers, or getting team t-shirts, though that would be snazzy. I'm talking about the "deeper" investments for personal and professional growth, which leads to added value and growth for your organization.

When you invest in yourself personally, you knowingly—and unknowingly—apply that new knowledge and experience everywhere around you. So, even then, you're benefitting your organization. And when you invest in yourself for your job, or on behalf of your organization, your directly applying that new knowledge to your role and your cause. Intentionally investing in yourself also often provides renewed energy, focus, determination, know-how, and purpose. So, why not get on board?

Read the full post . . .

And those are this year's top five posts! What did you enjoy? Did you have a different favorite?

PSST: Don't forget that you only have a couple more days to try and win a Communications Strategy Session, valued at over $500! Details here. Resolve to make your marketing better in 2018.

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing, and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---

Should you invest in a co-working space?

As November comes to a close, many of you, like me, are probably already thinking about your budget for the New Year. You're looking at where you can cut back, where you can expand, and where you're sitting pretty.

For small businesses and solopreneurs, I don't think it's ever an easy decision to spend money. But, if we are going to grow and scale, I do think we need to take calculated risks, and that can sometimes mean forking over some hard-earned cash.

Last week I compared 13 social media scheduling tools, and ended up choosing SmarterQueue for Signify. I think it will be a great, long-term asset, and in fact, I've already seen some traction on social media, including receiving my first client lead from Twitter. Not too shabby!

This week, I want to talk about co-working spaces. They seem to be a big topic of conversation in my circles, and many of you may be trying to decide if it's time to invest in one for your nonprofit or social enterprise as well. So, I'll lay out some of the pros and cons for you to consider.

With the growing freelance economy and the shift of traditional companies offering work from home solutions or alternative environments, co-working spaces are all the rage. Here in Atlanta, we seem to have a couple dozen of them, and I feel like I hear about another one every month.

They are incredibly appealing if you're looking for a completely separate space to work, free of home distractions like laundry and Netflix. But, of course, their perks do come at a cost—literally.

This summer, I decided to try out Roam here in the ATL. I shelled out the money for a 30-day experiment because it was something I was really curious about, and wanted some first-hand experience. After reading the websites of about a dozen potential spaces, I chose Roam because it was the closest to me, a friend also had a membership there and liked it, and they were running a summer special. I've also been talking to other friends who utilize these alterna-offices to get their feedback. 

The Pros

• Getting out of the house. While I am an introvert who loves working from home, I know I need to be intentional about getting out of the house. But it must be especially hard for extroverts who crave in-person interaction with others. Being around the energy of a co-working space can actually be a good fit for both.

• Meeting space. Sure, there are coffee shops everywhere, and they've served many of us very well, but sometimes you just need a private space to talk with your people or a potential client/donor/customer. At places like Roam, their meeting spaces even have A/V equipment so you can present like a pro.

• Dedicated office space. Maybe you just need a couple feet of desk space, or maybe you need a lock and key for yourself or your little team. Many co-working venues rent dedicated office space, and some even have printers, fax machines, mail boxes, and other benefits that come with more traditional office environments.

• Event space. When you need event space for just a few people, or maybe up to a couple hundred, it can be extremely difficult to find. Co-working spaces help fill that gap, and also give you a little more personality than a hotel ballroom.

• Collaboration. As I mentioned, I chose Roam because I had a friend who was already a member. So, it was fun to plan which days we could work together, bounce ideas off of each other, and make believe we had someone else on our team.

• Networking. If you're on the hunt for new customers, donors, or even sponsors or partners, there are often regular networking events at co-working spaces.

• Other events. Depending on the venue, they may even offer pitch or feedback sessions, bring in guest speakers, celebrate holidays, or offer other opportunities to get to know your co-working neighbors and enjoy the environment.

• Food and drink. A lot of co-working spaces have coffee bars, food, or delivery options, which makes it even more convenient to spend the day there. And a few places even provide snacks and drinks, which is a super nice perk. I certainly took advantage of the sparkling water on tap at Roam!

• And depending on the space, you may also get guest passes, after hours access, and gifts included in your membership.

 

The Cons

Really, I think the biggest con for any of us would be the cost. All the features above have to sound pretty enticing regardless, but it's just a matter of making it work for your budget.

And think about it, you will not only have to pay for the membership, but your costs may further increase if you purchase food or coffee while being out all day, or frequent nearby restaurants for meals. I typically only work at a coffee shop or restaurant one day a week, so during my experiment, I certainly spent a lot more on coffee and eating out than normal.

However, money isn't the only factor. Keep reading!

Other Considerations

Co-working spaces seem to take on the personalities of their founders. I hadn't thought about that before my experiment, but it makes sense, doesn't it? Your personality likely dictates the culture at your nonprofit or social enterprise, whether it's an army of one or many. Roam was started by business people, so you definitely get that vibe and those are the kind of people you'll often find there. That's also why you'll see a lot of meeting space at Roam, like an abundance of conference rooms and a large event space.

However, a friend of mine who is a graphic designer works out of a co-working space designed by, and for, creatives. So, that is reflected in the layout, the events offered, amenities, etc. Neither of these "types" of co-working spaces is good or bad, but you may be drawn to one or another. Or just because one space doesn't work for you doesn't mean you won't love another.

 

Evaluate the ROI of Investing in a Co-Working Space

There are a lot of positives that come with co-working spaces, and you may be tempted to stop reading and start Googling to find your nearest option. However, outside of the budget factor, we still haven't really considered the ROI, or return on investment. So, before you start recalculating your budget, let's take a hard, last look.

• Is it a need or a want? If it's going to be financially hard for you to shell out the cash, you need to really decide if this is a need or want. Even if it won't be too much strain on your budget, you should still decide if this is the best place to put that money, or if it would be better spent some place else.

• Will you be more productive there? This was one of the chief reasons I decided to do my 30-day experiment. It would've been a financial sacrifice for me, but if I could get more work done there, it would be worth it.

• Do you need meeting or office space? If you hold regular meetings, it may be a great investment for you. No one likes sitting next to large groups of people at Starbucks, especially if they are attempting some sort of presentation.

• Do you want the extra benefits, like networking or events? Depending on your organization, this may be a terrific way for you to find new partners, donors, or customers.

 

My Conclusion

In the end, for me it was a luxury, not a necessity. The shine wore off after about two weeks. Then it become more of a gym membership—I went because I was paying for it. But it wasn't because I didn't like it. I just found another way to confirm that I like working at home . . . and not brushing my hair if I didn't have to.

I also wasn't any more productive. I worked longer hours, again, because I was paying to be there, but I don't think I would've kept up that pace long-term.

If you're still on the fence, or want to take the next step, most co-working spaces I've seen offer day passes. So, this is a terrific, low risk way to check one (or more) out. Even if you don't see it listed on their website, reach out and ask. Some also offer seasonal discounts or special offers, so be sure to follow your favorites on social media or hop on their email list to take advantage of the next opportunity to stretch your budget a little further.

And even for people like me who decide not to pursue it right now, we can still utilize day passes now and again, or even rent the meeting rooms, if needed. Overall, I am a huge fan of these spaces, and love seeing exciting, new options like this for freelancers, solopreneurs, and small businesses. 

Have you tried a co-working space? What did you think?

PS: Next week, we'll talk about the two most significant investments I've made in my business this year, and why you should consider doing the same. And if you didn't get the chance to read my comparison of 13 social media scheduling tools, check it out here.

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---

The Key to Maximizing Your Year-End Fundraising Efforts

Today's guest post comes from Cindy Wagman, President of The Good Partnership, which is on a mission to make great fundraising achievable for small nonprofits. Since we are entering prime fundraising season, I wanted Cindy's perspective on how to make the most of year-end efforts. And she's got some great advice for you!

Oh, hi!

If you’re like most of my clients, you’re the Executive Director for a small nonprofit and you’re juggling a million balls, trying to keep up with the increased holiday workload. On top of that, you need to take advantage of year-end fundraising. You’ve probably seen the infographics on Pinterest that show how much money comes in through donations to charities at year-end. Feel like you’re missing out, or behind the 8-ball?

Take a deep breath and grab a coffee or tea, and I’ll give you a few pointers on how to focus your year-end fundraising to maximize results with the least amount of effort.

 

Campaign vs. Appeal

First thing’s first. You need to think of year-end fundraising as a campaign, or mini campaign. It’s not just one direct mail package or one email asking for support. It’s also not a bunch of random asks that don’t have anything to do with each other. A campaign is cohesive and multi-channel, multi-touch. But, that doesn’t mean overwhelm. In fact, a campaign can help eliminate some of the overwhelm because it gives you a clear plan with a lot of messages that can be repeated, over and over.

At minimum, I want you to do a three-part email series with an ask in EACH one, some social media posts and, if you do traditional direct mail, at least one letter. If someone makes a donation, you can remove them from the subsequent communications.

Your Theme

Now that you have an outline of what you’re sending, you need to know what messaging to include. Pick one theme for your campaign and then have that theme run throughout all of your materials. Build on the story through your emails and social media posts, and keep in mind that it takes someone 8-10 times of seeing the SAME message to really internalize it. Don’t worry about repetition. Seriously, don’t worry about repetition.

 

Your Writing

So, there are some best practices when it comes to fundraising writing. Effective fundraising writing is not necessarily “good writing” and usually isn’t what we personally “like." But it works. It should be casual and friendly, with a specific and personal call to action. I’ve actually written a whole blog about just that, which you can read here.

 

Your Thank You

Your thank you is as important (or more important) than your ask.

Your campaign doesn’t end with a gift. In fact, what you send after someone donates is as important or more important than what you send in asking for it.

Create a thank you letter that directly reflects the ask. It should build on the same story as the rest of your campaign and give donors a sense of meaning for their contribution.

Also write a thank you call “script” (something short, sweet, and informal) and have your staff or board call to thank donors when they give.

Somewhere between three and six months after your campaign, create a short but meaningful donor update building on the same messaging as your campaign, to let your donors know what progress you’ve made thanks to their support.

 

Focus

It may seem like this is a lot to do, but if you focus it on one campaign with consistent messaging (and understanding that people need to see repeat messages for it to sink in), you can actually minimize your work and maximize your impact.

Here’s a quick checklist for your year-end campaign:

• One theme/story to use throughout your campaign

• 1 letter (if you usually do letters), 3 emails, and a handful of social media to support the campaign

• A thank you letter and phone call script

• A 3-6 month update

You’ve got this! One final tip is to turn off your cell phone and notifications, sit down for a couple hours, and get this all written and drafted in one sitting. Batching work can often save many hours of switching back and forth.

---

Cindy Wagman is President of The Good Partnership, which wants to make great fundraising achievable for small nonprofits. She loves fundraising because she gets to see the most generous side of people, and helps match their passions with real action.

After 15 years as an in-house fundraiser, she left her 9 to 5 and created The Good Partnership to help the organizations that were closest to her heart. These were organizations that were driving change, and aligned with her priorities for her community, our society, and the world. She wants to help you be your authentic fundraiser and lead the change you want to see in the world.

---

---

PIN THIS POST FOR LATER:

---

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing, and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.

---