Marketing

How to Use Empathy to Make a Social Impact

For a lot of us, when we think of selling, the word “empathy” doesn’t come to mind. In fact, for many in the cause-focused space, particularly nonprofits, selling (just like marketing) is a bit of a bad word. However, it shouldn’t be.

If you have something that someone else needs or wants, isn’t that a good thing? That’s where it all begins.

Today, one of my spring interns, Rima Patel, is going to share how empathy intersects with the sales process, particularly the selling of products. I think this will not only be insightful, but good news for many of you.

You’re already leading a nonprofit, social enterprise, or other for-profit doing good, which means that empathy is at the core of what you do. This post will take it one step further, allowing you to see how empathy can be the glue that holds your triple bottom line together.

How to Use Empathy to Make a Social Impact

No one will deny that the key to creating a successful product is by thinking like the consumer. Putting yourself into their shoes and figuring out what they want can help make your great idea even more desirable. This concept is not unfamiliar to us; in fact, it’s something we aim to practice in our day-to-day lives. Whether it’s individuals trying to build strong relationships or cause-focused organizations trying to connect with consumers, empathy is essential.

Empathy is the ability to understand and share the feelings of others. Empathy is the difference between feeling for someone and feeling with them. Acknowledging feelings from shared experiences connects us as humans, beyond all the ways in which we separate ourselves—and that’s special. So special that it has the power to change lives and make an impact.

Maybe you’re an entrepreneur and you want your consumers to have an emotional connection to your product. Maybe you’re a nonprofit and you are trying to fix a social issue by inspiring others. Or maybe you’re a social enterprise and you just want to do more good. How can you use empathy to make a social impact?

Empathy can push you to create solutions that help others, but it can also push others to help you and your cause.

Empathy in the design process

A human-centered approach to innovation

Design thinking is a popular process that many social enterprises use today to creatively solve problems and make social impacts. This process takes a human-centered approach and involves five steps: empathize, define, ideate, prototype, and test.

This semester, my Intro to Entrepreneurship professor decided to focus her class around the design thinking process, giving us the task of creating a product that would help solve the issue of climate change on campus. After the project was over, in a class with almost 300 students, we all came to the same general consensus: the empathize stage was the most important.

At first, many of us had a lot of great ideas, but the empathize stage made us quickly realize that our ideas could be better.

We all knew the problems associated with climate change and we all knew the different methods to prevent it, but what we didn’t know was how much people were actually willing to do. We found that college students want to help the environment, but don’t want to go out of their way to do it. You’ve probably seen something similar with your audience.

We realized that methods requiring the consumer to take some action like using water refill stations or compost bins don’t go as far as methods that don’t require the consumer to take an action, like putting motion detector lights in dorms. Creating the most value for our consumer requires using empathy to understand the best way to solve the problem.

The empathize stage not only helped us understand the consumer and how they felt about the issue to make the most efficient product, but helped us understand what steps they might actually take. Without empathy, our product might have ended up useless, unrealistic, and ultimately unsuccessful.

So, how do you use empathy in the design process? The first step is to ask questions.

Ask yourself:

  • What do you know about the problem?

  • What do you not know?

  • What are your assumptions?

Then ask others:

  • How do they feel about the problem?

  • How does it impact their life?

  • What are they willing to do about it?

These insights will help you understand the problem, who is involved, and how you might go about solving it in a way that brings others into the process for a more successful solution.

We all have great ideas that we want to see come to life, but if we want to be as successful as we can, it’s necessary that we open our ideas to other perspectives. Using empathy, you can see what would work and what would not, how people react to and feel about your ideas, and how to make them better.

There are many solutions to a problem, but the best solution is the one that begins with empathy.

Consumer empathy

Stop marketing products, start marketing feelings

Today, consumer empathy has become quite popular because companies are starting to realize its impact. If people have an emotional connection to a product, they are far more likely to buy it. If people share the same feelings as an organization, they are far more likely to support it.

Consumer empathy makes people feel less like consumers and more like humans, and that appeal is strong enough to make a positive impact on businesses and on the world.

Consumer empathy involves not only understanding the desires and struggles of the consumer, but also sharing those feelings with them. A great example of consumer empathy is a commercial for Cardstore by American Greetings in 2014. In order to promote their website, American Greetings sparked a common, shared feeling—the love we have for our mothers—and used it to help the audience create an emotional attachment with the brand. With this commercial, American Greetings was marketing a feeling, not a product.

Another great example is TOMS, a shoe company that built its brand on the concept that for every pair of shoes sold, there was also a pair given to a child with no shoes. Growing up, I remember seeing so many TOMS flags hanging up in bedrooms. Why were people so inclined to hang a shoe brand up on their wall?

The flag represented a feeling, an emotional attachment to the product, and a sense of pride for doing something good. TOMS recognized the power of making every person who purchased their shoes feel like they made a significant impact, and were part of a solution to a big problem. Today, TOMS continues to use consumer empathy to discuss other important social issues, like gun violence.

Now, it might seem like empathy is an obvious tool for marketing products. Of course thinking like the consumer is necessary for creating something that is valuable and relevant to them. Unfortunately, many companies still lack this skill.

Pepsi, for example, aired a commercial in 2017 amidst the rise of the Black Lives Matter movement. The commercial involved Kendall Jenner joining an ambiguous protest and sharing a Pepsi with a police officer, sparking unity and excitement among everyone. Pepsi received severe backlash, taking down the ad several days later, and responses to the commercial gave a clear understanding as to why. A former organizer for BLM said, “No one is finding joy from Pepsi at a protest.” Bernice King, daughter of MLK Jr., tweeted, “If only daddy knew the power of #Pepsi.” To make things worse, the face of the ad was a rich, white supermodel who has no history of being an advocate for BLM, or any other social issue for that matter. Pepsi failed to understand their consumers and how they feel about the issue, which is what made the ad unsuccessful.

So, what did Pepsi do wrong? Pepsi’s commercial was trying to ignore the problem. Its message does not fall far from, “Why can’t we all just get along?” It provides a “solution” without actually acknowledging the existing problem of police brutality that some black people face everyday in America.

Empathy goes beyond just understanding someone's feelings; it requires learning to share them, too. Pepsi attempted to use a current, popular trend in social justice to promote their brand and make more money. Their mistake was leaving out empathy, and it was a mistake they could have avoided had they taken more time to know their consumer.

Using empathy in marketing involves understanding how your consumer feels, but it also involves understanding how your consumer will react. How do they want to feel, and can you make them feel that?

Using empathy to create social change

How feelings can change the world

The beauty of empathy is that it affects all of us.

Whether we are selling or buying the idea, it makes us all feel something. Empathy reminds us that we are all human and that we share experiences and feelings. It has been a tool used around the world to make individual problems feel universal.

Empathy allows consumers to feel like they are being heard and understood, that they are not alone, and that there are people out there trying to solve their problems. It sparks inspiration and motivation for people to work towards the things they care about.

As entrepreneurs and innovators, it is essential that we practice empathy in all aspects and phases of our projects—from idea to design to marketing. So, ask questions and open your ears. Understand who you’re working with and what they’re feeling.

Remember that empathy involves shared experiences, so remind yourself of your feelings and why you got involved with your cause to begin with. Keep in mind that the product or the profit isn’t special, but the feeling it invokes and how those feelings might eventually change the world is.


Rima Patel

I’m Rima Patel, an upcoming senior at North Carolina State University, majoring in Sociology with minors in Business Administration and Nonprofit Studies. My ultimate goal in life is to do good and help people, and right now I’m doing that through marketing for nonprofits.

I hope to make significant impacts on social issues through innovation and social entrepreneurship.

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Empathy can push you to create solutions that help others, but it can also push others to help you and your cause.

Kristi Porter, founder of Signify

I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.


Want To Do More Speaking? This Is A Must.

Even with all the newfangled technology at our disposal, public speaking is still one of the best ways to get the word out about your cause. It’s an oldie, but a goodie. Plus, with the aid of technology, you now have more options than ever to speak publicly. It could be on a stage, radio, television, podcast, or video interview.

I repeatedly hear from clients and friends how their donations and sales were boosted after a speaking gig. That reason alone makes it a high priority for a lot of social impact organizations. And, if that’s the case for you, I’d like to give you one tip for making every speaking opportunity easier for both you and your host.

What’s the tip? Create a media kit. And it’s so simple to do you’ll wonder why you didn’t create it earlier.

So, let’s discuss what a media kit is, what goes into it, where it lives, and some best practices.

Want To Do More Speaking? This Is A Must.

What Is A Media Kit?

Think of a media kit like your organization in a nutshell. It’s the basics that anyone would need for getting an overview of your nonprofit, social enterprise, or small business. That’s what makes this such a great tool to have on hand. Yes, all of this info can be found on your website, but by building a media kit, you’re going to make it very easy for your host to find everything they need in one place. (And that’s why they’ll love you!)

It’ll also help you look more professional, and you know that’s one thing I love to help people with. By creating a media kit, you’re showing your host that you’re a pro who can be taken seriously. And, by the way, that will make you more appealing as a speaker.

What Goes Into a Media Kit?

Assuming that you’re speaking on behalf of your organization, here are a few essentials that you should include:

  • Bio

  • Short organization overview

  • Headshot

  • Logo

  • Social media links

  • Contact info

If you want to get a little more fancy, here are a few other things you can add:

  • Bios of different lengths

  • Photos and/or videos of your work

  • Previous press mentions

  • Speaker one sheet

  • Statistics for your organization or your cause

  • Annual report

  • Awards

  • Info for taking a tour, reviewing a product, or receiving a free copy of your book

  • Think about things you regularly get asked by event hosts or podcasters and add it here for ease.

At some point in reading this, you may have wondered to yourself what the difference is between a media kit and press kit, so let me address that quickly. A media kit is the foundation. It has all those basic pieces we talked about. A press kit is generally used for launches and more timely information.

With a press kit, you’re going to give journalists and media outlets everything they need to write a story about you, possibly because it’s brand new and there’s not much info to be found online yet. So, a press kit might also include a press release, fact sheet, additional photos or videos, or story angles. Remember, anything included in a press kit is probably going to be more relevant for an upcoming timeframe, such as a launch.

Want an example? Here’s mine. I mostly use it for podcast interviews, so it’s fairly basic. No need to go overboard.

Where Should a Media Kit Live?

Back in ye, ol’ days of public relations, I created a lot of media and press kits when I worked at a boutique hospitality PR firm. And here’s the kicker—we mailed them! Yep, this was the early 2000s, and not everything was available online. I know, shocker. We were mailing paper packets with CDs. Then we got fancy and moved to USBs. But now, you can host everything on your website.

Where your media kit should live on your website depends on your goals. If speaking is a high priority for you, put it in a prominent place like your About page. You can add a blurb and link to an existing page or give it a tab in your website navigation. You may even need to add it in more than one place.

If speaking isn’t a high priority, and you just want to make your host’s job easier, then it can simply be a link sent via email. That’s the way my media kit is setup at the moment. I typically use it for podcast interviews, so you won’t find it in the navigation of my website. However, should things change, it’s a quick and easy fix.

Think about your goals and what makes sense when browsing through your website. Because you’re at a cause-focused organization, it may also make sense to add it to the ways people can support you.

Best Practices

As you can tell from what you’ve read so far, the goal of having a speaker media kit is to not only make your life easier, but your host’s life as well. It’s 2019, and no one wants to be emailed a bunch of attachments.

Plus, if you’re at a nonprofit or social enterprise that annually revises bios or head shots, then you only have one place to make updates. No wondering where the latest version is located.

Think about your media kit. Think about your goals. What should be included, and when should it be used? If it’s fairly basic, it can be used for many different situations.

But if you find yourself wanting to add a bunch of things, hold up a minute. You don’t want it to become a chore to look through. It should be a helpful tool that’s simple to navigate.

So, if your list has gotten a little out-of-control, then consider removing items or creating different kits for different purposes. For example, you may have one that’s tailored just for the book you wrote and another for the organization as a whole.

The beautiful thing about websites and media kits today is that they can be created and edited pretty quickly. In fact, you should be able to build a basic media kit in less than an hour. Finally, something you can add to, and take off, your To Do List in the same day!

Once you have your speaker media kit created, you’ll see how often it comes in handy, and then you’ll wonder why you didn’t do it sooner.

Have one that you love? Include it in the comments, or tell me how having one has helped you.



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Creating a media kit is essential for any speaker. It doesn’t matter if you’re speaking on large stages or small podcasts, this tool will make life easier for both you and your host.

Kristi Porter, founder of Signify

I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.


Why Nonprofits Need Influencers To Grow (And How To Do It Right)

Have you heard the buzzword “influencer” and wondered what the heck it was? Or if it’s a familiar term, have you struggled with how to find one of these elusive creatures to work with your nonprofit? Well, never fear—today’s post is for you.

While influencers have always existed, the Internet Age has given them new meaning, as well as new ways to capitalize on their popularity. (Cue the Wicked soundtrack!) Social media brought with it a whole host of new job possibilities. I mean, 15 years ago, we all would’ve laughed someone out of the room who said people would pay to watch another person play video games. But, here we are…

So, if getting an influencer to spread the word about your cause is on your To Do List, Kayleigh Alexandra of Micro Startups is going to break it down for you. I’ve seen social impact organizations have great success with this tactic, so I’d encourage you to give it a try and see what happens!

Why Nonprofits Need Influencers To Grow (And How To Do It Right)

Growing your nonprofit can be tough. Aside from competing for attention against so many other worthwhile nonprofits, making donors care about a cause is a big task. Thankfully, influencers are here to make all of that a breeze.

It’s important to make time for your nonprofit marketing, and using influencers doesn’t just save you time—it’s also highly effective. Keep reading to find out how your nonprofit can benefit from an influencer collaboration in 2019.

What are influencers?

While you might not know exactly what influencers are, you’ve probably already encountered them without realizing it. Influencers are social media stars, tastemakers who command significant influence over their followings online.

There are countless examples of online influencers: Kim Kardashian, Marie Kondo, Jake Paul, Huda Kattan, Andrew Bachelor, Gary Vaynerchuk, Joanna Gaines—the list goes on. And for every influencer, there are ten more examples of brands partnering with them for a marketing campaign.

Influencers can be divided into two, broad categories: macro and micro.

Macro-influencers are the A-listers of the influencer world. With social followings in the high hundred-thousands or millions, these individuals are renowned the world over. Consequently, any brand looking to collaborate with them can expect to pay correspondingly high prices.

At the other end of the scale, however, are micro-influencers. These social stars typically have a follower count of around 10-100K.

While they are less well-known than their macro counterparts, micro-influencers enjoy a closer relationship with their followers. They occupy niche areas such as specific beauty subsets (think makeup tips for women with vitiligo), eating gluten-free, or mental health. Their community is intimate and closely-knit, and they’re more affordable as a result of a smaller follower count (though still substantial).

Why do nonprofits need influencers?

We’ve established the difference between macro- and micro-influencers. The former has a large following, so partnering with a macro-influencer for a marketing campaign gets your nonprofit seen by the masses.

But this isn’t the goldmine it first seems. The fact is, while macro-influencers generate more awareness, their campaigns lack engagement.

Research shows that when an influencer’s follower count reaches 1K, the ratio of likes to comments peaks. And when an influencer’s followers exceeds 100K, engagement starts to level out.

Micro-influencers, on the other hand, reach a far smaller audience but with much higher engagement. Their close bond with their followers means their content is received on a deeper, more meaningful level.

And for nonprofits, engagement is crucial. You could create a macro-influencer campaign that reaches 10,000 people. But if those people don’t care about the campaign—if they don’t engage with it—then it will fall flat.

Nonprofits need micro-influencers because the success of their initiative hinges on making people care, and influencers can make that happen.

How do I choose the right micro-influencer?

The key to a successful nonprofit-influencer campaign lies in choosing a micro-influencer who aligns with your nonprofit’s values.

Start with what your nonprofit stands for and the work you do, and go from there. For example, if you work with sufferers of anxiety and depression, a mental health influencer would be an ideal choice for your nonprofit.

You can find micro-influencers in a number of ways. There are plenty of influencer marketplaces that let you easily find influencers, sorted by industry, follower count, social profiles, and more.

But for a quick fix, simply scope out other nonprofits operating within your niche and see who they’ve partnered with. Take a look at their blogs and social media accounts to identify any influencer campaigns, and contact the influencer in question to request a collaboration.

Alternatively, you can search hashtags on social media to see what influencers are already talking about, and what causes might be of interest.

How to launch an influencer campaign for your nonprofit

You know the what and the why. Read on to discover some great influencer collaboration ideas that will grow your nonprofit.

Get your micro-influencer to tell your nonprofit story.

Micro-influencers are characterized by their special relationship with their followers. The interactions influencers have with them are genuine and meaningful—they are real. As a result, they enjoy an honest, trusting follower relationship.

This is a boon for nonprofits. The general public is numb to marketing, either switching over when an ad comes on TV, or switching off when they see one online. But when micro-influencers extoll the benefits of a nonprofit, their followers pay attention.

Use this special relationship to your own advantage and get your chosen influencer to discuss in depth why they partnered with you. They should outline your various initiatives, highlight the work you do, and even meet and interview someone your nonprofit has helped in the past.

Launch a UGC donation matching campaign.

Most brand-influencer partnerships use a contest, competition, or giveaway to grow their business. And while some nonprofits might benefit from this, an even better, albeit similar, idea is to launch an influencer-led user-generated content (UGC) donation matching campaign.

Donation matching is simple, but effective.

Your chosen influencer gets their followers to share an Instagram photo centered around a theme (e.g. if you’re an animal rights nonprofit, they might share a photo of their favorite animal) with a branded hashtag, following and tagging your account. For every photo shared, your micro-influencer donates $1 (up to a given value).

This strategy doesn’t just give you a quick donation boost. It also invites interaction with your social media followers. It creates a conversation with your followers, involving them with your nonprofit work and making them care.

A UGC donation matching campaign also gives your nonprofit a valuable publicity boost, netting you new followers and growing your Instagram account. Combine this with National Giving Day for an added promotional boost.

Involve your influencer to reach unengaged individuals.

Many nonprofits struggle to make their work seem real to donors. For example, let’s say you’re a nonprofit working with individuals suffering from Lou Gehrig’s disease. You might find it difficult to make people with no experience of the disease connect with your cause on a meaningful level, simply because it feels too distant.

Micro-influencers are the perfect conduit for breaching that distance. Invite your influencer to see first-hand the vital work you do, and encourage them to share their experience on social media.

Of course, sensitivity and confidentiality is crucial here. But when you and your micro-influencer work together to create a nuanced, insightful social campaign, you turn otherwise indifferent individuals into engaged, committed donors.

Influencer collaborations are an effective and affordable marketing strategy for nonprofits. They drive engagement and get your organization seen, helping you reach a whole new audience of potential donors who might otherwise not know your nonprofit. Use the tips above to create an influencer partnership that grows your nonprofit now and well into the future.


Kayleigh Alexandra of Micro Startups

Kayleigh Alexandra is a writer at Micro Startups, your go-to place for charity news and insight. She loves writing about all the great nonprofits, startups, and entrepreneurs that make waves in their industry. For more of her work, check out the blog today @getmicrostarted.

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Growing your nonprofit can be tough. Aside from competing for attention against so many other worthwhile nonprofits, making  donors   care  about a cause is a big task. Thankfully, influencers are here to make all of that a breeze.

Kristi Porter, founder of Signify

I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.


The Most Useful Tool for Prioritizing Your Goals

Today’s inspiration comes from one of our newest interns here at Signify, Kirsten King. When she approached me about writing a blog post on this topic, I thought it was a terrific idea. I’m a big fan of not only setting goals, but regularly evaluating them.

And one of the biggest hurdles in goal-setting isn’t identifying them, but prioritizing them. After all, you only have so much time, energy, and resources at your disposal. So, you definitely want to ensure that your nonprofit or social enterprise is focused on the right targets.

The exercise Kirsten outlines below is an oldie, but a goodie. It’s also relatively simple. But the beauty is that it will give you a big picture look at your organization, and help you decide which direction to run in. Give it a try, and see your goals come to life.

The Most Useful Tool for Prioritizing Your Goals

Happy (belated) New Year!

So, you’ve established some business goals for this year, and you’re all set to tackle them. You will complete your 2019 To Do List, but it may seem a bit overwhelming right now. Often, you may be wondering where to start, how to prioritize, or where you fit in amongst your competitors and even your donors or customers. If this sounds familiar, then you may need to create or restructure your SWOT analysis.

Creating a current SWOT analysis can help pinpoint what your organization lacks, as well as what it offers. Without this assessment, you may quickly fall behind or feel left out. This could happen if you don’t know what trends are up-and-coming, what other organizations in your field are doing, the growth opportunities that are available, or you may be unable to predict what challenges are yet to come. However, knowing each of these items can give you a distinctive edge, and guide you toward both short- and long-term success.

SWOT Analysis… What’s that?

Now, if you’re wondering, “What’s a SWOT analysis?!”, don’t worry, we’ll jump right into that.  

First, SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. This is a genius marketing strategy—even if you’re new to marketing—because it identifies a nonprofit or social enterprises’s internal strengths and weaknesses, while also looking into the opportunities and threats that are occurring outside of the organization. (These factors you have no control over, but you may be able to use them to your advantage 😉. )

Why is a SWOT Analysis Important?

Performing a SWOT analysis can help you determine what new strategies should be implemented and what problems need to be resolved. You don’t want to waste time developing and planning a new strategy, if it doesn’t fit with the current or upcoming trends.

Having this information gives you a better understanding of what needs to be prioritized and where you stand when compared to others like you. Here’s a great video, using Starbucks as an example, if you would like to see a SWOT analysis in action.

Since business, trends, marketing, technology, and even the way you interact with your donors or customers are constantly changing, a SWOT analysis should be performed at least once or twice a year to ensure you are on the right track, or outline any changes that should be made. These can be performed solo, or with a team, board members, or key stakeholders.


Completing Your SWOT Analysis

Okay, let’s build your SWOT analysis! We’ve even created a free template to help you out.

One thing you’ll notice immediately is the simplicity of the layout. Once you dig into the items below, you may be tempted to include a lot of details and notes. But, at its heart, a SWOT analysis is just meant to give you a quick overview. Think of it as your organization at a glance, and use it to help guide you in the right direction.

Strengths are determined by the positive assets that your social impact organization owns. They may be tangible or intangible resources. Since you have control over these assets, strengths can help your organization stand out.

Strengths include:

  • Unique mission or model

  • Land

  • Location

  • Equipment

  • Copyrights/trademarks

  • Employees/volunteers

  • Funding

  • Marketing

  • Customer service

  • Relationships

Weaknesses can be defined as the characteristics of your organization that are unfavorable or may hurt you in some way. These downfalls could potentially hinder your success in both the short- and long-term. Weaknesses may be easily improved with a little more time, effort, and sometimes money.

Weaknesses include:

  • Outdated technology

  • Slow or poor communication (internal and/or external)

  • Poor signage

  • Little to no online presence

  • Unreliable cash flow

  • Lack of systems and processes

  • Cost

  • Low reputation

  • Small team with big workload

  • Low innovation

Opportunities are the external factors that can help your nonprofit or social enterprise thrive. Options here may be one-time or ongoing opportunities, so it’s especially important to note anything with fixed deadlines or limited availability that need to stay top of mind.

Opportunities include:

  • Partnerships and sponsorships

  • Participating in a current or upcoming trend (or event)

  • Government programs

  • Niche target market

  • Increased interest in your cause

  • New technologies

  • Growing population

  • Few competitors

  • New systems or processes

  • High demand

Threats are external factors that you cannot control. These negatives require quick thinking to develop new strategies.

Threats include:

  • Changes in government policies or funding

  • Uncertain economic factors

  • Aggressive competition

  • Unexpected weather

  • Rising costs

  • Increase in competition

  • Change in population

  • Negative media coverage

  • Loss of large donor, partner, or sponsor

  • Taxation

Time to Strategize!

You can start your SWOT analysis by focusing on internal strengths and weaknesses. This should be easier since you know the ins and outs of your organization.

Afterward, you can focus on external factors like your opportunities and threats. This may call for a bit of research and contemplation. But once your SWOT analysis is complete, you should have a better idea on what strategies to prioritize, implement, or refresh.

If done correctly, you’ll be able to use this analysis to create fresh, new ideas for your nonprofit or social enterprise. And remember, the assessment can always be adjusted to meet the current trends and challenges you may face.

Now, with all of this new information, how will you structure your business goals for the year ahead? Have you determined your strengths, weaknesses, opportunities, and threats yet? If not, it’s time to brainstorm new strategies that will help you develop or maintain that sustainable advantage!


Kirsten M King Marketing

Hi! I’m Kirsten M. King, and I absolutely love anything dealing with marketing, from advertising to data and everything in-between. I also love to learn and expand my knowledge on current trends and issues.

I’m currently a senior Marketing Major at Georgia State University. And I hope to take my skills and use them towards a career in project management.

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Having this information gives you a better understanding of what needs to be prioritized and where you stand when compared to others like you.

Kristi Porter, founder of Signify

I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.


How to Make Time for Marketing

One of the common complaints I hear from clients is that they have trouble making time for marketing. And I totally get it.

Even as a marketer myself, there are weeks when it’s a struggle for me. We are all busy people, and especially when marketing isn’t a skill you already have, it can be hard to move from good intention to action.

No matter what kind of social impact organization you lead or serve at, I know there are a lot of demands on you. A lot of people need your time. A lot of tasks need your attention. A lot of fires need putting out.

But I’d encourage you to make time for marketing. Why? Well, first of all, you’re already doing it in some capacity. If you have any sort of process for communicating with the people who buy from you or donate to you (like social media, email, and events), you’re a marketer. So, you might as well strive for making it more effective.

Second, as you can see from the statement above, marketing is non-negotiable. Your nonprofit or social enterprise may be sitting pretty right now, but that may not always be the case. So, strengthening your marketing muscle is worth the investment. And, just like getting in shape, you only get stronger with time and practice.

Third, and building what we’ve already talked about, if making time for marketing isn’t a regular practice, you’ll never find extra time for it. Like most everything else, something you don’t deem as a current priority will never beat out “more important” tasks. Unless there’s a crisis. So, do yourself a favor and start easing into the habit now, before you’re forced to find the time in a state of panic.

I’ve got good news, though. There are any number of ways to fit marketing into your busy schedule. Today, I’ll tell you about four of my favorites. I’ll even give you a few tools to help maximize your time, as well as a suggested “bare bones” marketing strategy.

How to Make Time for Marketing

Fitting Marketing Into Your Busy Schedule

One simple Google search will probably give you numerous other tools and ideas for tackling marketing on a weekly or monthly basis, but these are my favorites. I don’t take credit for any of them, and I’ve tried all of them. I also recommend them all on a regular basis because I think each one has a lot of value.

1) Planning Your Week in 15 Minutes - Podcast episode + Workbook

I know it sounds too good to be true, but Steph Crowder has come up with a really great process for planning her weeks. Like a lot of us, she has a schedule that fluctuates constantly, so her system accounts for that. it was a technique she developed because she couldn’t find a planner that fit her needs.

Steph’s method is a variation of the popular “rocks, pebbles, sand” illustration. You look at the immovable “rocks” in your schedule like meetings and appointments, add in the “pebbles” which are important tasks that need to get done, and then finally fill up with “sand” which are less important tasks that should get done but take up time, yet remain flexible. Hint: the “pebbles” are where the magic happens. Click the link to hear her explain the process on her podcast. It’s worth a listen whether you decide this is the right route for you or not.

One of my good friends loves this system, and uses it regularly. The other great thing about it is that you only need a sheet of notebook paper. So, you can grab one of those beautiful $70 planners if you want, but it’s totally up to you!

2) Learn Time Blocking

There are a lot of ways to utilize time blocking, which is one of the reasons I like it. You can block minutes, hours, or even days. But the point of it is to set aside a chunk of time for a specific task—and nothing else.

For example, I typically practice “Marketing Mondays” and “Follow-Up Fridays.” On Mondays, I generally write blog posts, schedule social media, create additional content, and things like that. Fridays are for wrapping up anything I need to get done for Signify before the week ends. This leaves Tuesday through Thursday for meetings and client work.

Structuring my week this way ensures I’m working on my business, not just working in it. I can make progress on moving my own mission forward outside of the deliverables I need to create for clients.

For me, it’s just easiest to have these days set aside rather than rotating them each week. That’s why this method ended up working better for me than Steph’s process. It was one less decision to make, and helped me protect my time better.

You can read more about creating themes for your days and weeks in my guest post for Orange. (I love a good theme!)

However, one of my clients sets aside 10:00 a.m. to noon each day for her marketing and meetings. Another generally works from home, so he comes to the office for focused time to work on marketing and communications. His staff knows that when he’s in his office with the door closed, he needs quiet time to get these things done.

Another extremely popular take on this is the Pomodoro Technique. Not to be confused with the sauce, this method has you work in 25-minute chunks. It’s a very hyper-focused session that can be easily replicated throughout the day. (Short attention span? This may be your best bet.)

If this is a method you’d like to test, I also recommend reading my friend Carey Nieuwhof’s post on creating an energy management list. It’s a terrific reminder to keep in mind when you personally work best, and use that to your advantage.

And if you want to become a super time blocker, look no further than Michael Hyatt. He talks a little about his “ideal week” process in this post, among other places, but he’s one of those people who treats his week like a budget, accounting for every hour. Frankly, it was just too strict for me—but perhaps that’s also part of what accounts for the discrepancy in our incomes. ;)

3) Eat the Frog

Made popular by Brian Tracy, “eat the frog” refers to a quote by Mark Twain: “Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.”

Tracy breaks it down here, but the gist is to do the thing you don’t want to do first thing so that it’s done and over with. Then you can move on with your day.

If you have a lot of resistance to marketing, this may be a good option for you. You can remove some of the anticipation and anxiety by sheer will.

Another option, of course, is to use this rule for your biggest and/or most important marketing tasks. Once you’ve knocked them out early on, you’ll feel a huge sense of accomplishment no matter what happens during the rest of the day.

4) Get an Accountability Partner

if you’ve been around me or this blog for a while, you already know that I’m a huge fan of having an accountability partner or group of people you stay accountable to, like a mastermind. These people have been so helpful for me, and I think everyone could benefit from this support system.

I talk extensively about accountability partners and masterminds here, but for the purposes of helping you with your marketing, the short answer is that someone else will ask you if you got it done. You might be much less likely to skip it or move it to the back burner if you know someone’s going to be checking up on you.

Which Method is Right?

Trick question! The right answer is the one that works for you. Chose one of these options and stick to it, or try them all on and see what fits best. I most often use #2 and #3 myself, but that doesn’t mean those are the best choice for you.

Tools for Managing Your Time

Here are a few tools that save me some extra time each week, allowing for important tasks like marketing:

  • Acuity Scheduling: How many of us spend too much time scheduling appointments? Answer: almost all of us. Acuity lets me send someone a link to schedule when it’s convenient for them, without all the back-and-forth. (Calendly is another option.)

  • RescueTime: If you are unsure where your time goes each week, this software will track it for you and send you a weekly report.

  • Canva: I love Canva because it allows me to quickly create graphics for my website, blog, and social media. Once you have a template in place, it takes little time to swap out text and photos.

  • Asana: I keep track of all my tasks, as well as assign tasks to my interns using Asana. It even allows you to set up reoccurring tasks, attach files, and make notes and comments.

  • Smarterqueue: Social media should, of course, be social. But with limited time on my hands, I use this incredible tool to schedule and recycle content on Facebook, Twitter, and LinkedIn. (I compared 13 different software options here.)


Bare Bones Marketing

Note that this is bare bones marketing, not ideal marketing. But if you just need to find a way to make marketing a part of your regular routine, then here are my suggestions for incorporating it into your week. I’ve tried to keep it as simple as possible, narrowing it to the most important tasks you can knock out in one to two hours per week.

Anything you can do on top of it is highly recommended, but this is a good place to start. These are in no particular order, except for #5, so you can move them around to fit your schedule or preferences.

And guess what? This outline also fits nicely with any of the techniques above!

  • Week 1: Email your tribe - Emailing people is much more effective than social media, so be sure to talk to your audience regularly.

  • Week 2: Meet with a VIP - This could include a large donor or customer that you’re wooing, a key stakeholder already involved in your mission, or a potential sponsor or partner. Don’t wait for these appointments; seek them out.

  • Week 3: Be social - Pop into Facebook groups, post on social media, email people who have fallen off the radar, attend an event, and look for other ways to interact with peers and protentials.

  • Week 4: Create content - If you only have an hour or two at your disposal, then writing a blog post may not be possible, unless it’s a short one. But other doable options in that time frame might include a Facebook Live, “mini blog” on Instagram or Facebook, or time set aside to work on a larger content piece or campaign. You could also include being interviewed for an article or on a podcast here. I’m including this item because it’ll give you new things to talk about and promote on a continual basis to your donors, customers, partners, and fans.

  • Week 5: Your choice - Obviously, not every month has five weeks. However, that doesn’t mean you shouldn’t capitalize on it when you get the chance! Use this week to go the extra mile on one of the above items. Alternatively, this could be an hour you set aside to regularly reflect on how your marketing has gone, and what should improve, continue or change. But I’m a big fan of reflecting more than once a year!



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There are any number of ways to fit marketing into your busy schedule. Today, I’ll tell you about a few of my favorites. I’ll even give you a few tools to help maximize your time, as well as a suggested “bare bones” marketing strategy.

Kristi Porter, founder of Signify

I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.