success

Top Tips for Success From Social Impact Business Leaders

Running a for-profit social impact company is a lot of work. You devote your time, funds, and energy to making the world a better place—on top of being an entrepreneur. That is no easy feat! You know your mission is important, and to fulfill it, you need to be seen by others and get their support.

That means you’ll need to achieve some sort of success. But achieving success can look different for different people, social enterprises, and business models. For you (and at this stage), maybe it’s increasing your web or social media traffic and engagement. Maybe it’s hitting a sales, revenue, or impact goal. Or maybe it’s just expanding your team and hiring new, talented people to help spread your mission.

While success can be subjective, we all want to see the fruits of our labor as well as see our impact increase. But how do you do that? To get that answer, I picked the brains of a few social impact business leaders and compiled the top tips that they say contributed to their success. If you’re feeling stuck, use these ideas to get inspired and keep moving forward.


Patricia Chourio - The World’s Corner

The World’s Corner is a fair trade shop offering handmade products crafted by women artisans from ethnic minority groups. They strive to empower women artisans globally and promote the preservation of traditional crafts through strong partnerships.


What helped you achieve success?

I think one of the most profound lessons I've learned since embarking on my entrepreneurial journey is recognizing the importance of stepping out of my comfort zone if I want to achieve meaningful success and foster business growth. Although I haven't yet accomplished all of my business goals, I've come to recognize the value of reaching out to other social entrepreneurs, and the importance of being proactive in seeking external resources to help me in my own personal journey as a solopreneur.

What success did it lead to?

This approach has not only allowed me to build a community that I can rely on but has also been instrumental in navigating the challenges brought by the pandemic and a significant relocation to a different city. One concrete example of this has been a partnership I developed with other fellow Latinas in the sustainability space. In 2020, we launched a project called The Ethical Bridge, to help promote ethical consumerism and elevate the work of women artisans in Ecuador, Mexico, and countries in Southeast Asia. This project has enabled us to reach new audiences, participate in festivals such as LatinaFest two years in a row, and disseminate knowledge and expertise about our collective efforts in this space.

What is your advice for others to achieve similar success?

I truly believe that adopting a lifelong learner mindset is the key to success and can help us advance in any facet of our lives. I encourage other entrepreneurs to stay curious and vulnerable. It's ok to ask questions and reach out for support. You'd be surprised by people's willingness to help!


Melanie Lambert - Just Write Grants

Just Write Grants provides premier grant writing services to nonprofit organizations that want to change the world. They specialize in combining experienced fundraising professionals and the writing and research skills necessary to inspire foundations and corporations to fund your project.


What helped you achieve success?

I recently hired a photographer to take real-life photos of me and other things relevant to my company. For the last five years, I've only used stock photography. For the last month, I used these company-specific, person-focused photos in all of our social media posts, company branding, and marketing.

What success did it lead to?

Since using these photos, we've experienced a MASSIVE increase in social media engagement, open rate for e-campaigns, and website traffic. All of this has led to increased engagement in working with our company and overall growth.

What is your advice for others to achieve similar success?

People connect with REAL people. Investing in this photography has paid off exponentially for us in just a short amount of time (about two months). As a company that works with nonprofits, I highly recommend that our clients work with a photographer to take real photos of their clients, staff, and volunteers in action. We live in such a visual culture, and being able to see your work in action will inspire donors the same way it inspires customers.


Kate Cherichello - Be The Good with Kate

Be the Good with Kate is a podcast where Kate shares all the good news and good people as she can. You can join her each week as she chats with someone following their passions and helping others along the way. (If you need a place to start, Kate featured me on an episode.)


What helped you achieve success?

Belief in myself and my faith, with a lot of thanks to those who have built me up throughout my life, encouraging and trusting me.

What success did it lead to?

The confidence to pursue my dreams, and to continue to follow my passions despite the obstacles along the way. Additionally, it has led me to an optimism in the good that exists around us, and to look to that over the negative.

What is your advice for others to achieve similar success?

It is absolutely worth it to take the time to really dive into what “lights you up” and brings you joy. Then pursue that, reminding yourself along the way of your “why.” Why am I pursuing this path? Why is it meant for me? Why do I face the challenges to get to where I feel pulled to go? The path can and will change and shift along the way as we learn and grow as human beings, but it is so important to listen to our hearts.


David Schwab - Funraise

Funraise is a collection of nonprofit fundraising tools designed to make raising more effortless.


What helped you achieve success?

Back when I was supporting nonprofits in a consultant role, we had amazing success reactivating lapsed donors. By segmenting out lapsed donors from their regular appeals and writing specifically to where the lapsed donors were in their relationship with the organization, we reignited the passion these donors had for the cause and brought them back at a rate the organization had never experienced. At one point, the reactivated donors were the top-performing segment in all categories!

What success did it lead to?

We got to celebrate increased lapsed donor reactivation through segmentation and personalization.

What is your advice for others to achieve similar success?

Don't be afraid to try different engagement strategies, look at your donor data in a different way, and communicate to a targeted audience. You don't need a big group to constitute a “segment”...it can be as small as five donors!


Jenise Steverding - Gifts for Good

Gifts for Good is a woman-owned business and Certified B Corporation dedicated to empowering the world to help people and the planet through gift giving. They envision a world where every gift purchased gives back.


What helped you achieve success?

Hard work, honestly. There is a lot to be said about work ethic.

What success did it lead to?

This really depends on how you define success. For me, it included lay-offs, lessons learned, etc. But I look at success as really being about the impact created. When I look at the impact and see what has been generated at my current company, I'm very proud.

What is your advice for others to achieve similar success?

Don't let perfection get in the way of progress


Ashleigh Poff - Industry Impact Events

Industry Impact offers professional and passionate event coordination and consultation for social impact agencies, boutique brands, and businesses that give back.


What helped you achieve success?

Identifying our company values and staying true to them when selecting clients.

What success did it lead to?

We provide event and project management for socially conscious businesses and have been able to facilitate over $10M in impact value (fundraising, partnerships, job creation, etc.) for our clients who invest in making the world a better place.

What is your advice for others to achieve similar success?

Commit to engaging with others with who you feel true alignment and ease when working together. Creating a personal value statement (that coincides with your business's mission and vision) helps you always come back to check yourself, "Is this client/project right for me?" and will help alleviate future headaches. Trust your intuition and keep loving the work you do!


Elaine Birks-Mitchell - The Bra Recyclers, Inc

The Bra Recyclers is a for-profit social enterprise textile recycling company. They donate underwear to nonprofit organizations around the world and partner with consumers and retailers to responsibly dispose of textiles.


What helped you achieve success?
IT’S ALL ABOUT THE DATA.
For example, I have wanted to work with social media influencers but they usually charge quite a bit of money. I met with one influencer and her team, and I had questions about how they could track the success of their campaign and understand the ROI of investing in their services. The team discussed that they could not really quantify their success but could draw some conclusions based on the number of clicks, etc. I showed them what data I collect when people recycle and what data might be valuable to them as influencers, such as the Sustainability Scorecard that provides her with data on the environmental impact of the bras her followers recycle and the equivalency to the prevention of greenhouse gas emissions. Additionally, I was able to show her which platforms and areas of the country the recyclers came from so that she can determine the best call to action.

What success did it lead to?

Once I shared my data with this influencer and demonstrated all I can do to help the impact of her post, her team agreed that they would not charge me their normal fee. Instead, we would exchange data for her to promote me and I would also cross-promote her and provide her with more data. It’s all about the data and offering a value proposition that can help the other entrepreneur grow their business, too!

What is your advice for others to achieve similar success?

Start collecting data as early and as often as you can! It is important for every aspect of your work.


Megan Grant - Cherish Tours

Cherish Tours is a women-owned curated small group travel experience exclusively for women. The best part is that your vacation supports women in business simply by signing up to travel with Cherish. Each hosted travel experience is socially conscious by keeping tourism dollars in the pockets of the local economy.


What helped you achieve success?
Firstly, hiring a business and life coach. Secondly, finding a community of like-minded female entrepreneurs that have supported me in growing my business.

What success did it lead to?

I'm still growing my business. I think success is something that is ever-changing. The success that launching and growing Cherish has led to so far for me is a life I feel proud to live and one that gives me more flexibility to do the things I love. It was always my goal to make an impact in our world and now I get to do that every day.

What is your advice for others to achieve similar success?

Start with something you're good at or that you love. It makes the long road to achieving success much less painful.


Michael Jones - Thrive Farmers

Thrive Farmers connects coffee and tea directly to the consumer and empowers farmers by bringing them to market as partners, not just suppliers, creating a more sustainable income and opportunities for them.


What helped you achieve success?

Focusing on mission/purpose versus money.

What success did it lead to?

Meaningful change and impact in an industry where nothing has changed for decades.

What is your advice for others to achieve similar success?

Find a purpose that is bigger than just profits and dedicate your professional life to that.


Alice Brown - GoodSteps

GoodSteps creates quality, hand-made sandals and products, and provides ongoing funding to nonprofits currently fighting hunger both here and around the world. With every product you purchase, they donate 20% to the giving partner of your choice.


What helped you achieve success?

Keeping my eyes on the "prize," which in our case is feeding hungry and food-insecure people locally and around the world. Of course, I would love to help every single person in need, but no matter what we achieve, we are making an impact!

What success did it lead to?

Success is first and foremost cutting that quarterly check to our giving partners and knowing the impact we and our customers are making in the fight against hunger and food insecurity. What more could we ask for as a business built upon a mission to fight hunger?

What is your advice for others to achieve similar success?

Pick a version of success that is not only achievable, but also aligns with your motivations, and you can't lose!


Wanona Satcher - Mākhers Studio

Mākhers Studio is a green manufacturing and design-build firm that specializes in unique, rapidly-deployed modular real estate with purpose and market-rate returns. 


What helped you achieve success?

Key connections from those outside of my industry.

What success did it lead to?

Funding.

What is your advice for others to achieve similar success?

Step out of your subject expertise and align with those that can bring new ideas and perspectives to the table.



You’ve already reached a version of success because you lead a company dedicated to serving a higher purpose. Whatever additional success you define for yourself and your business, you got it! Now it’s time to incorporate some of this expert advice so that you can achieve your next goal. I’m cheering you on!



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I'm Kristi Porter, and I started Signify to help small nonprofits and for-profits with a social mission get noticed and grow through effective marketing and communications. I also teach solopreneurs and small businesses how to incorporate philanthropy and giving strategies. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to make sure you focus and shine. When you succeed, we all win.

Nonprofit Leaders Share Their Secrets to Success

Success is a word heavy with implications. It means something different to each person and each organization. It’s relative; success for one could look like reaching a million followers on a social media platform, while to another it could be finally hitting a high donation goal or meeting someone with needed resources. 

Success could be a number, a feeling, a noticed impact, or influence. Whatever it looks like to you, big or small, we can all agree that success is something we strive for in creating impact. And just as there is no one correct answer for what success is, there’s no one way to achieve it. 

In my opinion, success is anything that leads to a meaningful win for your organization. As a nonprofit leader, the road to success can often look longer and steeper than most. Creating lasting impact and changing the world for the better will do that! Your efforts are needed and important, but it can be challenging to know what to do to get yourself where you want to be and achieve the success you envision. 

I spoke with a few nonprofit leaders who I admire about what success means to them, what helped them achieve it—and where it led. Their feedback was unsurprisingly invaluable and inspiring, so read on to learn what these nonprofit leaders said were their secrets to success.


Irene Barton - Cobb Collaborative

Cobb Collaborative educates, engages, and empowers local people and organizations to improve outcomes for children and families in Cobb County, Georgia. 


What helped you achieve success?

Networking in the community - not just with other nonprofits, but also with funders, businesses, government agencies, and community members.

What success did it lead to?

I ended up being part of the conversation to address issues that aligned with our initiatives. The one initiative area where we really saw growth was mental health. It was a critical issue before the pandemic and now has really been heightened. Because I went to meetings, gatherings, and workshops hosted by a variety of leaders - public health, state agencies, K-12 educators, social services - and could bring information about what we were doing and how we could help address the problem, more opportunities kept popping up. It became, “Have you heard that the Cobb Collaborative is doing a lot around mental health” and, “You might want to reach out and see if the Collaborative has any ideas or resources around that issue.” That led to connections, being at the table, and ultimately - financial investment.  

What is your advice for others to achieve similar success?

​​Much like for-profit business owners, there is a difference between working "on" your business versus "in" your business. My advice is to get connected with others - subject matter experts, thought leaders, peers, and community leaders. You might go to a few meetings where you emerge without a specific connection, but sooner or later, you will build enough of a network that opportunities to grow your organization will start to emerge. 


Jeff Shaw - Frontline Response

Frontline Response is on the frontlines every day rescuing individuals out of the darkness of sex trafficking and homelessness while preventing children and other vulnerable individuals from falling victim.


What helped you achieve success?

We have recently undergone a shift from focusing on outputs to focusing on outcomes. Rather than measuring what we do or how many people we do it for, we're looking at how what we do moves the needle in the lives of the people we're doing it for. Being able to take an honest look at impact allows us to better invite partners and donors into the story, evaluate our programs and their effectiveness, and test new things.

What success did it lead to?

We have only just begun, but by next year we'll be able to look at a year's worth of initial outcomes and begin the process of evaluating and updating our programs and services to be most effective. Additionally, we're already seeing the increase in confidence and support from our partners!

What is your advice for others to achieve similar success?

First, bring in someone who understands outcomes and logic models to teach you and to facilitate the process of determining your outcomes. Second, be sure to teach your team about outcomes and bring them on the journey with you. This is a cultural shift and it's important for everyone to be bought in! Lastly, identify a platform that can help you manage your data and monitor outcomes. We went with SureImpact. So far, so good!


Kayla Stagnaro - Plywood People

Plywood People is a nonprofit in Atlanta leading a community of startups doing good.


What helped you achieve success?

Time blocking

What success did it lead to?

Time blocking allows me to get things done more efficiently. It also helps me set boundaries, so I can make sure to prioritize the work I need to get done. 

What is your advice for others to achieve similar success?

If you haven't tried time blocking before, I recommend picking one or two tasks to time block for the next two weeks. For example, try blocking off time when you answer emails, so it doesn't consume every down minute (30 minutes in the morning and 30 minutes in the afternoon). After that two weeks, evaluate what worked and what didn't. 


Rima Patel - Center for Financial Inclusion at Accion

Center for Financial Inclusion at Accion is a global nonprofit committed to creating a financially inclusive world, with a trailblazing legacy in microfinance and fintech impact investing.


What helped you achieve success?

Building a strong brand and getting the entire team on the same page. A brand can't reach its potential unless the team behind it internalizes the brand values, represents the mission, and understands what makes them unique. If these are not clear to your team, it's probably not clear to anyone else.

What success did it lead to?

Aligning our team and brand has led to a more intentional communications approach, forced us to consider critical questions about our organization, including how we are keeping up with industry trends, and helps us deliver our message to potential partners and donors more succinctly and eloquently. We already knew who we were, but now we can talk about it to others in a consistent way.

What is your advice for others to achieve similar success?

Taking the time to sit down, brainstorm, and have the hard conversations (because there will always be disagreements) will align everyone, their work, and how your organization positions itself to the world. If these internal processes and perspectives are aligned, your brand values and attributes will be better represented to everyone else.


Rebecca Rothney - Pack for a Purpose


Pack for a Purpose positively impacts communities around the world by assisting travelers who want to take meaningful contributions to the destinations they visit.


What helped you achieve success?

My success was achieved with the talents of my incredible friends, their willingness to donate their time and skills, and their belief in the mission. This, of course, was ensured by providing them with my hot, out-of-the-oven, homemade, mint chocolate chip cookies. In addition, we have many outstanding universities in the area, which have been a source of excellent interns. 

What success did it lead to?

Our success has allowed us to grow in the last 14 years from 29 participants (accommodations and tour companies) in 15 countries to more than 400 participants in over 50 countries. Each one of these participants supports local community projects that enhance the welfare of the community. 

What is your advice for others to achieve similar success?

Know how to bake a great cookie! Have generous and talented friends. Be persistent. If someone answers no, ask someone else until you find the person willing to say yes. Work as a meritocracy. The best ideas, no matter the source, are the ones that will lead to success.


Derreck Kayongo - Africa Mbele

Africa Mbele is a movement that aims to educate, mobilize and activate the Diaspora community in order to end extreme corruption in Africa.


What helped you achieve success?

"Investors" are people who participated in my formation from the day I was born to the day I built my first company. They include my parents, a missionary woman from Pittsburgh who helped raise me, a believing investor who donated money for me to go to college in Boston, an excellent formal VP at Hilton hotels who joined my board at my company and helped me get $1.3 million from Hilton to build my first factory, and the hotel industry that believed in my idea to recycle and repurpose partially used soap from the hotels. Without these investors and more, I would have never been successful!

What success did it lead to?

My organization was then able to provide soap to people all over the world that faced natural and human-made disasters. For example, the Haiti earthquake and the Ebola epidemic in Liberia. But perhaps an even better outcome is that because of our work at the Global Soap Project, the hotel industry has responded to the waste by mounting liquid canisters in bathrooms. I'm proud of that shift and that is my legacy.

What is your advice for others to achieve similar success?

Don't wait for all the ducks to be in a row. Start and learn the art of improvising along the way, because if Mike Tyson taught us anything, it was that everyone has a plan until they are punched in the face, then everything goes out the window. Plans are good, but improvising with cleverness is even better.


Ashley Jones - Love Not Lost

Love Not Lost is on a mission to revolutionize the way we heal in grief. They photograph people facing a terminal diagnosis to celebrate life and preserve memories together with their families and those they love.


What helped you achieve success?

As I was learning how to run a business over a decade ago, I kept hearing mentors say the phrase, “innovate or die.” It’s been some of the best advice that I have taken with me as I have started a nonprofit, too. The reminder of death in the business sense keeps me from getting complacent, and actually in life too.

It’s kind of ironic that the nonprofit I started is focused on helping people with death and healing. Keeping the end in mind can be so inspiring and fuel creativity as well. Why go through life being bored?!

What success did it lead to?

It’s led me to create fun and successful events - our most recent one coming up is our UN-gala with another new concept in the works for this fall/winter.

What is your advice for others to achieve similar success?

Take the same advice I did: Innovate or die.



Luiza Raposo - The Georgia Center for Nonprofits

The Georgia Center for Nonprofits is Georgia’s largest association of nonprofits. A hub for social innovation, GCN creates thriving communities by helping nonprofits succeed.


What helped you achieve success?

Not trying to do everything for everyone but being strategic about goals, which helped clarify what to focus on.

What success did it lead to?

Each year on Giving Tuesday, GA Gives raises millions of dollars for Georgia nonprofits and raises awareness of the sector.

What is your advice for others to achieve similar success?

Don't skip planning and go straight into tactics/executions.


Emily Laney - Girl Talk, Inc.

Girl Talk inspires all girls to be confident leaders through peer-to-peer mentoring programs.


What helped you achieve success?

Building relationships has led me to success at Girl Talk. Two examples come to mind. One, I applied to join a nonprofit leadership program through Chick-fil-A and Plywood People. Being accepted to that program gave me an instant community of fellow nonprofit leaders. Their expertise and support has meant so much. Additionally, the connection with Plywood People has led to operational success for Girl Talk, as we learned about the opportunity to become Plywood Place members, saving us money each month on office space and giving us more opportunities for networking.

Secondly, I have tried to be brave and reach out to people on LinkedIn, asking to connect to get their advice or talk about our organization. I've been honest and reciprocal in those conversations, which has led to event sponsorships, board members, and new relationships. It's been amazing to see how willing people are to grab a cup of coffee and chat.

What success did it lead to?

It's led to more relationships, cost saving, sponsorships, and increased fundraising revenue.

What is your advice for others to achieve similar success?

Do not be afraid to ask someone to connect. Most people are happy to grab a cup of coffee and chat. Be clear in your intentions but focus on relationship building. Have an agenda in mind and talking points but allow the conversation to flow and be natural. And try to not make conversations one-sided—ask if you can help that person with anything or make connections for them as well.


Simon Doble - SolarBuddy

SolarBuddy is an impact organization uniting a global community to illuminate the futures of all children by gifting solar lights to children living in energy poverty.


What helped you achieve success?

Perseverance, persistence, passion, purpose.

What success did it lead to?

We had triple digit year-on-year growth in our first four years, and we were operational in 54 countries within six years.

What is your advice for others to achieve similar success?

You really do have to love what you do to keep going through all the adversity and challenges, and do it all for the right reasons that are true to your ethics and morals. Otherwise, don't bother.

Whether it’s networking to form new relationships with investors, donors, or supporters, time blocking to achieve tasks, or building a strong brand with your team to get clear on your mission and communicate it to the world, all of this advice can help your organization make a bigger impact. How can you incorporate these tips into your success plan? 



PIN THIS POST FOR LATER:


I'm Kristi Porter, and I started Signify to help small nonprofits and for-profits with a social mission get noticed and grow through effective marketing and communications. I also teach solopreneurs and small businesses how to incorporate philanthropy and giving strategies. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to make sure you focus and shine. When you succeed, we all win.

29 Sensational Nonprofit and Social Enterprise COVID-19 Success Stories

“Empty pockets never held anyone back. Only empty heads and empty hearts can do that.’” - Norman Vincent Peale

You don’t have to look far to see the devastating effect that the coronavirus is having on small businesses and nonprofits. It’s very scary out there. But, in the midst of all the bad, there are nonprofits and social enterprises that have found success during COVID-19. They are proof that, no matter your mission, people are still buying and donating.

These scrappy, cause-focused organizations have exercised creativity despite the constraints. They are an example for all of us to follow as we pivot in the short-term in order to be around in the long-term.

At this point, we are about two and a half months into the coronavirus pandemic. Collectively, we are all working through the five stages of grief, and wondering what life is like on the other side. I don’t know about you, but I’ve passed the binge-watching Parks and Rec stage, and am not quite to the acceptance stage yet.

However, we are past the shock, and need to move into action. That’s where you will find a new normal that looks both familiar and relevant enough to work with. It may be painful, and it may be a learning curve, but it is do-able.

The nonprofits and social impact companies below are just a few examples of what your future could look like. Theses mini case studies are meant to serve not as a blueprint, but as a jumping off point. I hope you see yourself in their stories.

You need to read this post if:

  • You have stopped marketing because you don’t have a corona virus-related mission.

  • You are considering closing your doors because of an uncertain future.

  • You want examples of what is working for other nonprofits and social impact organizations like yours.

  • You need some inspiration to get your wheels turning.

  • You want to read something that reminds you of why you do what you do.

  • Like me and John Krasinski, you just want some good news.

Your work matters. Keep going. Here are a few organizations that will show you how.

29 Sensational Nonprofit and Social Enterprise COVID-19 Success Stories

17 Fantastic Examples of How Nonprofits Have Pivoted During The Coronavirus

Nonprofits have never been known to shy away from a challenge. They were started by helpers, dreamers, and those who only saw big problems as big opportunities. In one way or another, all of our lives are better with nonprofits, and the folks below are just a few reasons why.

Be the Bridge*

Who: Be the Bridge empowers people and culture toward racial healing, equity, and reconciliation.

Problem: Racism is on the rise, and some people are using COVID-19 as an opportunity to show prejudice against others and act in hateful ways.

Solution: BTB Youth hosted a two-day, online training to address racial trauma in the midst of a pandemic, including interviews with BTB community members and webinars from experts in racial trauma. Students also had a dance party with a DJ, processed the information with new friends, and left with activist artwork and a copy of the new BTB Youth Anti-Racism Guide, "Say Something."

Why this works: BTB is always quick to provide solutions and answers for their community. Their Youth initiative is still very new, and clearly, this training wasn’t on their radar until recently. However, they pushed their initial plans aside when they saw a need they could meet for a group that likely wasn’t getting answers elsewhere. And, especially because they were speaking to students, they included elements that added some levity to a very difficult topic.

Your turn: Who are you uniquely positioned to speak to, especially when that group may be off of everyone else’s radar? In times of crisis and stress, how can you bring a smile to someone’s face or sense of humor to the situation, while still acknowledging the seriousness of the problem?

Break Into Business

Who: Break Into Business coaches young people to launch real businesses.

Problem: Their content is typically taught over the course of a semester, and learning takes place in person.

Solution: They turned their semester-long program into one-week, online bootcamps. They kept the business mentors, pitch sessions, and initial seed money grants, but condensed the material into a format for today’s learning needs. Additionally, they can now serve kids all over the country, rather than only here in Atlanta.

Founder, Monica Lage, said, “We sold out of our first event, and the experience truly exceeded our expectations in terms of how much the students learned, how much fun they had, and how close their friendships became. We are now running an expanded set of programs in May and June!”

Why this works: By condensing and moving their curriculum online, they can actually serve more kids in smaller groups. And, let’s face it, if anyone is going to adapt to online learning, it’s going to be kids! They are also providing kids with a different opportunity for learning since kids might not want to crack their math books open, but they’ll be excited to learn how to make money!

Your turn: How can you keep the integrity of your program, while still adapting it for the online space? Can you serve smaller groups of people more frequently, rather than only focusing on large audiences?

Career Up Now

Who: Through innovative networking and education opportunities with industry leaders, Career Up Now empowers emerging professionals to advance their careers while incorporating Jewish values into their lives.

Problem: Career Up Now held a lot of in-person events around the country to educate and connect their community.

Solution: Based upon the results of their COVID-19 survey, founder Bradley Caro Cook launched an interview series called Socially Distanced Close Ups. These are 10-30 minute Zoom interviews to share the featured guest’s wisdom, allow them to conduct a workshop, or even interview other influential leaders.

Why this works: First, they surveyed their audience to find out their needs and wants. They didn’t have to guess. Second, many organizations struggle with having enough time to create their own content and build their audience. This option allows you to do both at once, with less of an effort on your part. The content comes from someone else, and they will undoubtedly share it with their own tribe, which increases your awareness.

Your turn: Have you asked your donors and customers what they need or want right now? Whose knowledge can you leverage as content for your organization? Who already has an audience that you can tap into to further your reach?

Carry 117

Who: The Carry 117 model revolves around going beyond charity to support income alternatives. They help preserve families and prevent more orphans in Korah, Ethiopia, by providing opportunities for women to work and earn a paycheck.

Problem: No mission teams were traveling to Ethiopia to buy products in their store, all US imports were halted, and large orders were cancelled. Social media efforts continue to drive sales for current inventory, but something else needed to be done. Without continued sales, the results could be devastating for the women and families who depend on work to feed and support their families in Korah. 

Solution: Rather than make retail products in the short-term, Carry 117 is now making personal protective equipment (PPE). Sewing machines that recently produced leather goods have shifted to making masks and other devices for the local population. Partnering with a local sponsorship organization, Carry 117 staff have produced hundreds of cotton masks that are being distributed free of cost in the surrounding community. Not only that, they have also designed a hazmat suit and a face shield which can be produced once they get the go ahead from the Ethiopian government. 

Why it works: The flexibility and temporary shift in production is a bridge to survival. The women of Carry 117 are also proud to be part of a team helping their community ward off this fast-spreading, deadly virus, and in doing so, their work continues to bring them dignity and a hope of a bright future.

Your turn: Even if you can’t make PPE, how can you continue to provide your beneficiaries and artisans with meaningful work that continues to bring them dignity?

Children’s Discovery Museum of San Jose

Who: The Children’s Discovery Museum of San Jose inspires creativity, curiosity, and lifelong learning.

Problem: On March 5th, the Children’s Discovery Museum of San Jose (CDM) had to close its doors due to a staff member’s potential exposure to COVID-19. Additionally, CDM was already facing a more than 25% shortfall of its annual operating budget before the stay-at-home order went into place.

Solution: If visitors couldn’t come to the museum, the museum had to come to them. And Media Cause, their digital marketing and fundraising agency, quickly came up with multiple ideas to help the museum pivot. Within a couple of weeks and despite a wave of layoffs, CDM launched the Virtual Purple Museum. It started with three weekly emails to share content, activities, and tips for both kids and parents. A story time livestream with science and art activities was later added. The response was great, and because the experience was now online, they tweaked their Ad Grants strategy to expand targeting and help families all over the US benefit from these resources.

In addition, Media Cause layered in a fundraising strategy to inspire donations through an email campaign leveraging the museum’s transparency, and help them introduce sponsorship opportunities of the Virtual Purple Museum emails and activities. Finally, they launched a #GivingTuesdayNow campaign that raised $18,000! All of these efforts ensure that CDM will celebrate its 30th anniversary in June!

Why this works: First, CDM and Media Cause tried something, saw that it worked, and then built on that success. They didn’t leave it as is, but tweaked as they went, and kept delivering valuable content to their audience. Second, they are still fundraising! Just because you aren’t healthcare-related doesn’t mean you can’t ask for money. People who support you will continue to support you, even if it needs to look a little different for both of you.

Your turn: Have you made a pivot? If so, how can you build on it? Have you stopped asking for money? If so, how can you continue to convey your value and ask for it respectfully?

The Constellation Coalition

Who: The Constellation Coalition creates opportunities for 1 to 1 sponsorships that empower and invest in women entrepreneurs in the developing world. 

Problem: They launched their organization publicly on March 10th—just days before the world shut down. With people losing their jobs, they feared that they would lose some of their initial sponsors, and that no one else would be interested in joining them.  

Solution: They focused their messaging on the need for poverty alleviation in light of the current crisis. They also reached out to a contact about a sponsorship, but when she couldn’t commit, they gave her the option of becoming a monthly donor. Additionally, another new sponsor has a podcast, and invited the Executive Director on to talk about their work, which helped get their message out to more people—and for free!

Executive Director, Ashley Johnson, put it this way, “I have realized that now it is more important than ever to focus on global poverty as these communities are the most vulnerable to a global pandemic! And thus far, ALL of our sponsors have stuck with us, and we've even gained a new sponsor and a new monthly donor. I know these things seem so minor in the grand scheme of things, but that's kind of our whole schtick! One person connecting with one other person changes the world. Baby steps. Small changes. That's how we start a global movement!”

Why it works: First, they made the correlation between their mission and the current crisis, and communicated that to donors. Second, they kept asking! Your people still want to hear from you, and be sought out by you. Third, they had multiple giving options that worked for them and donors.

Your turn: How can you connect your mission to today’s needs? Do you have multiple options for giving?

GA Gives

Who: Each year, the Georgia Center for Nonprofits (GCN) hosts the state’s nonprofit giving event in partnership with a legion of generous corporate, foundation, civic, creative, and media partners. In 2017, it unified with the global #GivingTuesday movement, and GCN now serves as state organizer for the Georgia campaign. 

Problem: Georgia nonprofits were reeling from COVID-19. Donations were down, fundraisers were cancelled, and nonprofits were struggling to figure out their next steps.

Solution: #GivingTuesday is usually held the first Tuesday after Thanksgiving, but because that was months away, a second day of giving was added to the calendar: GAgives on #GivingTuesdayNow. They also held their first-ever GAgives Facebook Livestream, a showcase for the resourcefulness and impact of the nonprofit community, featuring art, cooking, comedy, four-legged friends, first-person success stories, and more. It included an application process, and resulted in 10 live participants and 31 pre-recorded segments.

Why this works: The Facebook Livestream added additional excitement to the day, both for the nonprofits who were selected and for their donors. It was also a way to highlight causes for donors who were interested in giving, but may not yet have a charity in mind.

Your turn: How can you add new excitement for your cornerstone events? How can you use your influence to highlight others?

HopeQuest

Who: HopeQuest helps individuals and families impacted by addiction to experience freedom, hope, and life through a clinically-effective and Christ-centered approach.

Problem: Prior to the pandemic, their previous level of care included three, three-hour meetings per week. These were conducted in person because this level of addiction treatment doesn’t typically happen online and there are insurance issues to consider.

Solution: They moved their teaching and curriculum online within one week! Utilizing Zoom, they created this stop-gap measure that serves their clients, is approved by insurance, and allows new people to join safely and easily.

Why this works: CEO Troy Haas told me this isn’t a forever solution, it’s a short-term one. Their programs are still best utilized in person, but this is a measure they are happy with for now. Your nonprofit or social enterprise may be disrupted for now, but trying something new and short-term can help you test long-term solutions. You don’t need to wait until your answer is perfect, just get started.

Your turn: What ideas can you start testing immediately (and easily) to see if they will at least work in the short-term?

House of Shine

Who: House of Shine helps students discover who they are and why their self-awareness matters. Their K-12 curriculum allows a student to see their unique contribution to their corner of the world and make informed decisions based on what they care about and who they are. 

Problem: They either facilitate their curriculum in schools or host workshops. In both cases, face-to-face interaction was essential to their previous model.

Solution: Enter Dr. Shine, their founder and executive director, who challenged her 13-year-old son to a passion project during his time at home because of his love of film and videography. Three days each week, Claudia and her son, Jack, produce “Operation Shine” for their followers and supporters to help them find shine and spread shine during this time at home. They’ve had an overwhelming response to these videos! 

Why this works: Their pivot taps directly into their mission of engaging kids in activities they already love and want to participate in. Additionally, a kid is helping to create the content, which makes it more appealing to his peers. Finally, you’ll notice the videos are pretty short, meaning you don’t have to invest a lot of time into creating them.

Your turn: If you’ve held back from using video, how can you simply get in the game to advance your mission

Love Beyond Walls

Who: Love Beyond Walls provides dignity to the homeless and poor by providing a voice, visibility, shelter, community, grooming, and support services to achieve self-sufficiency.

Problem: The homeless are especially vulnerable at this time because frequent hand washing is a key, preventative method for lowering the chances of contracting the disease, and they do not have immediate access to common methods of sanitation.

Solution: They set up portable hand washing stations around Atlanta. Each is filled with soap and holds 5-10 gallons of water. Founder Terence Lester and volunteers clean and refill the stations daily.

Why this works: Good Morning America covered this story on March 25th, which means Terence acted very quickly! He is well-known in our community for advocating for the homeless, and this is just another example of why donors, supporters, and fans trust him. Additionally, his swift action impressed recording artist, Lacrae, who purchased additional stations. He was also recently featured on the Today Show. Now this #LoveSinksIn campaign has gone national, and stations are being shipped all over the US!

Your turn: How can you dig further into your mission to build credibility with your stakeholders? Is your program, mission, or initiative newsworthy?

The Multi-Agency Alliance for Children

Who: MAAC coordinates people, resources, information, and a network of quality providers to create positive outcomes for Georgia's youth and families affected by foster care.

Problem: While continuing to provide services remotely, MAAC witnessed an increase in support needs related to COVID-19 that were outside of their normal program budgets. Additionally, youth in foster care are a vulnerable group who are disproportionately impacted by these challenges.

Solution: They launched a “Fill the Gap” campaign, and started a new Facebook page to focus on fundraising for individual youth needs during the COVID-19 outbreak. Luci Kade, the Communications and Development Coordinator, told me, “So far, it’s exceeded our expectations, and helped us go beyond our normal capacity for how we serve youth through our programs—while also engaging new donors via social media!”

Why this works: This solution is not only easy to implement, but targeted to specific needs and at affordable levels for all kinds of donors. It also quickly allows them to see their impact, as well as donate to issues and groups that matter most to them.

Your turn: What can you do easily, so that you don’t overwhelm yourself or your team? Have you made impact clear and accessible to donors?

New American Pathways*

Who: New American Pathways provides the more than 5,000 refugees per year who are settled in Georgia with the necessary tools to rebuild their lives and achieve long-term success.

Problem: Even though refugee arrivals have stopped, demand for services has not. This includes one program that prepares refugees for employment. Many refugees have lost their jobs, especially those in warehouse and hospitality jobs. And while some are eligible for stimulus funds, those who arrived after October 1, 2019, are not. This is especially challenging since many of them were looking for their first jobs when the COVID-19 began spreading in the United States.

Solution: Even though hiring is limited right now, they are doing virtual vocational counseling and coaching so that new Americans are able to work on their vocational skills to be ready when companies begin hiring again. They are also recruiting volunteers for virtual tutoring opportunities, so that refugees can practice English and prepare for interviews.

Why this works: They provide many more services than just this one, and with a small team. So, engaging their community in online volunteer efforts helps them not only serve their beneficiaries, but connect refugees to neighbors.

Your turn: How can you mobilize virtual volunteers so that they stay connected to your mission?

Orange / Parent Cue*

Who: Orange is a nonprofit organization providing resources to help churches engage kids, partner with parents, and equip volunteers. Parent Cue is a community designed to let parents know that they are never alone. Both are divisions of The reThink Group.

Problem: Churches that didn’t already have a strong online presence had to not only figure out how to recreate their experience digitally, but also how to keep their community engaged and connected. And parents who wanted a more in-depth Easter celebration than simply watching an online service were stressed trying to figure out how to pull it off.

Solution: Even though their preschool, children’s, and student curriculums are paid products, Orange created a free digital experience guide that includes video presentations, parent service guides, devotional guides, and more. Plus, they update it weekly! This is a huge resource for small churches who are less technologically inclined and have smaller budgets. In fact, it has already been viewed almost half a million times!

For parents who were left without in-person church services, community Easter egg hunts, and quality baskets and chocolate on Amazon, Parent Cue came to the rescue with Easter Jam. This free, at-home experience for the whole family came complete with a video, instructions, and even creative games to play with supplies they already had at home. It gave parents a new way to make memories with their kids.

Why this works: Thousands of churches around the world already use Orange curriculum, so this gave Orange another opportunity to serve their partners (and prospective partners). It also shows their dedication to helping churches succeed.

And Easter Jam met an immediate need for parents, and delivered it in an innovative, professional, and fun format.

Your turn: How can you go above and beyond in serving your audience? Even if it’s done in a much simpler way, how can you make your customers or donors look like the heroes?

Red Door Food Pantry

Who: Red Door Food Pantry provides food assistance to those who need it in Bartow County, Georgia.

Problem: They typically offered traditional food pantry walk-up distribution and a mobile food pantry. They also partnered with local schools, which were then closed. And numerous people in the community lost their jobs, so demand had increased even more.

Solution: They pivoted and launched Dinners To Go, a drive-thru dinner pickup service, in conjunction with other local nonprofits, restaurants, corporate sponsors, and individual donors. These hot (and incredible looking) meals were free, but Eventbrite tickets were encouraged so the team can plan accordingly. In two months, they served more than 50,000 meals!

Why this works: They were able to work with food suppliers and restaurants to repurpose food that might have gone to waste, such as food ordered by schools and restaurants that were closed. They also gave an easy (and visible) option for corporate partners to get involved and volunteer. And they used tech to facilitate the process, easing their own planning.

Your turn: What opportunities do you have for corporate partners to be involved, and make them look good to their audience as well? How can free technology aid your process?

Refuge Coffee Co.*

Who: Refuge Coffee Co. exists to serve the global community in Clarkston through coffee-related job creation, job training, social networking, and commerce.

Problem: Their coffee shops were closed and their catering gigs were cancelled. They still offer pickup and delivery, but Refuge is more than a place, it’s a welcoming community where all kinds of people gather. They also hosted in-person events regularly.

Solution: So many! The creativity of this team is never-ending. They moved their 5K race online, drove their coffee truck to neighborhoods by request, created an online tip jar, created a drive-thru version of their annual artisan market, and even launched a “save your spot” at their second location, which effectively gives you exclusive use of the coffee shop for the day. Their team is the definition of how diverse teams can solve big problems.

Why this work: It’s true that a coffee shop on wheels gives you a bit of an advantage, but they always take everything to a new level. Because they employ refugees and resettled immigrants, their motto is “welcome,” and that informs everything they do. Their donors and customers are generous because they know Refuge will go the extra mile (literally) to delight them.

Your turn: How can you go beyond what your customers or donors expect to really make their jaw drop?

Shakti.ism

Who: Shakti.ism is a nonprofit social enterprise that empowers and employs disadvantaged women in India and beyond to make one-of-a-kind, fair trade accessories and gifts from repurposed and recycled saris.

Problem: The world was entering panicking mode and the shop hadn’t opened yet. Additionally, the artisans didn’t have other jobs, a safe place to shelter, or even access to food or basic supplies during India’s five-week lockdown.

Solution: Founder Jitna Bhagani moved up her shop launch date because she wanted to provide the tailors with ongoing income during India's lockdown. To meet short-term needs, she also found a way to source provisions from NGO partners for the women tailors and their community, who are mostly tribal gypsy people. As a result, they ended up feeding 300+ individuals! And now these women are employed and can care for their families.

Why this works: Jitna had been laying the groundwork for months, but saw this difficult challenge as an opportunity to get her message out sooner. She adjusted her timeline to fit the situation. Additionally, due to the extreme, short-term need, she did the tedious and manual work of reaching out to those who could supply these women with the basic necessities they need to survive, and eventually found someone who could help.

Your turn: How can you be more flexible with your plans in order to reach your goals? Who do you need to partner with to get your beneficiaries what they need? What product or service can you launch now to start making an impact?

12 Social Impact Companies That Haven’t Been Stopped By The Pandemic

For-profit social enterprises and social impact companies are already in a highly innovative space, but the pandemic has proven that their ingenuity and creativity can’t be stopped. By living at the intersection of commerce and cause, these organizations are in a unique position to bridge multiple gaps.

Branch

Who: Branch is a new, Atlanta-based startup focused on making information about state and local elections convenient and digestible. 

Problem: The platform was originally centered around 20-minute podcasts only. They thought creating episodes for each office would be an easy way for the information to fit into people’s lives when they’re commuting or getting ready for work in the morning. However, there’s not as much opportunity for this style of multi-tasking anymore,

Solution: They adapted their product to people’s current lifestyle by pivoting to shorter content snippets of eight to 12 minutes, as well as providing "candidate side-by-side" content which allows people to read about candidates without needing to listen.

Head of Production, Walter Ley, said, “More than anything, this demanded being in-tune with how people‘s habits were changing, and being willing to let go of ideas we thought were fundamental.”

Why this works: Sometimes you have to “kill your darlings,” as the saying goes, by removing parts of your work that you once considered vital. In the end, if you aren’t serving your audience in a way that works for them, you don’t have a viable business model.

Your turn: What have you been holding on tightly to that needs to be let go of, at least for now?

Chroma Realty / Move LaMorInda / Co-Work LaMorInda*

Who: Kristina McCann is an East Bay realtor who also runs a free co-working space in her area to give nonprofits, work-from-home moms, and anyone else who needs a place to meet the opportunity to get work done in a professional environment. She is absolutely passionate about making people feel at home in her community.

Problem: Her co-working space is closed, and she had a hard time adjusting to the shelter-in-place order. As a mom, the social media posts about kids missing their birthday parties also hit her hard, and she wanted to help.

Solution: Flamingos. In the cover of night, Kristina ‘mingos the lawns, giving the birthday boy or girl a surprise out their window when they wake up. She’s since expanded to other celebrations like adult birthdays, anniversaries, and thank you’s to healthcare workers and teachers. She sometimes does three to five of these in one night!

She said, “I initially posted on a local community page, thinking I would wake up in the morning regretting a 'dumb' post, and had 42 requests within 12 hours!” By late April, she was already booking into June.

Kristina has also started a #mingosforeducation fundraiser, where people can buy a flamingo, and the funds will be donated to local schools.

Why this works: First, it landed her coverage on the local news. Her creativity has helped her become a household name in her community, which will no doubt benefit her business far into the future. She’s also loved serving families around her and the schools during this difficult time.

Your turn: What out-of-the-box thinking can you execute that will serve your community and spread your message?

Flourish

Who: Flourish is a thriving peer network and social venture development consultancy that provides support, investment, learning opportunities, and specialist research and consultancy to enable women change-makers to flourish.

Problem: While they haven’t lost any clients or work due to COVID-19, they did have multiple in-person events planned for the future.

Solution: With some of the budget they saved in not running physical events, they created a small seed fund to invest in women change-makers around Greater Manchester. They’ve already invested in several and are holding future pitching events to choose others.

Why this works: Wow, talk about investing in their community! I love that they found a greater purpose for their excess funds, and didn’t resort to a scarcity mentality of hanging on to the money for another day. This speaks volumes for them as individuals and their mission, and no doubt their community has taken notice.

Your turn: If your company has not been adversely affected by the coronavirus, how can you use your success to lift others up?

Islamic Speakers Bureau of Atlanta

Who: ISB provides an opportunity for people to learn about Islam and Muslims in an objective and educational manner through dialogue, outreach programs, presentations, and panels.

Problem: People in the Muslim community were stressed and overwhelmed, both professionally and personally, when the shelter-in-place order came down. Additionally, Ramadan was fast-approaching, and they needed to know how this might affect their commemoration.

Solution: Soumaya Khalifa and her team launched morning inspiration videos on their YouTube channel to thoughtfully and intentionally guide their community through the changes, and what it would mean for them. In the last couple of months, they’ve covered professional and personal topics, shown recorded greetings from local spiritual, business, and governmental leaders, and even held a Jewish-Muslim Iftar.

Why this works: Just because we are leaders of nonprofits and companies doesn’t mean we are always able to compartmentalize what’s happening in our lives and in the world. Soumaya and her team address the person as a whole, and remind their audience that clinging to their faith is of vital importance right now.

Your turn: If you are used to only addressing your audience from a professional standpoint, how can you check in with them to make sure they are okay personally?

Mākhers Studio

Who: Mākhers Studio LLC is a creative, civic studio and design-build firm that provides innovative local manufacturing modular solutions to curate equitable urban design strategies.

Problem: Due to the coronavirus pandemic, hospitals have become crowded, clinics are overrun, and COVID-19 testing and antibody facilities are in short supply when compared to demand.

Solution: Mākhers Studio began building MedPods, their modular container clinics and housing units. With key healthcare partners, they can build and rapidly deploy multiple clinics, micro-hospital Pods, and “on-demand” housing.

Why this works: They answered an immediate and important need with an innovative solution that is squarely within their wheelhouse. Though this is a smaller pivot for them, it allows them to come up with a solution that few others are poised to execute. Their brand is cutting-edge, and this new product continues to showcase that fact.

Your turn: How can a small pivot continue to set you apart from your competition? What is one of your organization’s key values, and how can you draw attention to it at this time?

Raw Spoon

Who: Ross Boone is an artist, writer, and illustrator who uses art to give people hope and connect with a greater power. 

Problem: He partnered with a few churches in person as their artist in residence, but it was hard to show his art and tell the stories in the few moments he had in front of the congregation each week. Not to mention, most churches aren’t meeting in person at this time, which left him with limited options.

Solution: A church decided to host nightly Zoom meetings to build community and faith, and reached out to Ross. This was the perfect format to share his "Stations of the Cross" animations. Each night for 13 nights, he presented his art animations to the congregation to help stimulate introspective contemplation and group discussion. He has also since shifted to hosting online workshops and providing digital resources to help churches thrive during quarantine.

Ross said, “I'm not a health professional, but I like to think of myself as someone who tends to the health of souls.”

Why this works: As so many churches were struggling to figure out how to make online services work for them, Ross was in a position to help them bring deeper meaning to their virtual gatherings.

Your turn: Who can you partner with to meet a need and create a win-win?

Single Origin Skincare

Who: Single Origin Skincare reclaims used ground coffee from cafes, treats it, and blends it with premium ingredients to create luxury, organic, and affordable skincare.

Problem: Their mission stems from a concern for sustainability and reducing waste in global communities. COVID-19 has led to worldwide food shortages, and as a result, old models for food delivery, especially those using ethical methods are scarce.

Solution: SOS - Single Origin: Singapore. Working in conjunction with the National University of Singapore, they are building a team of 20-30 participants to assemble, stock, and ship urban farming systems in shipping containers that can be sent to any location that's experiencing food shortages. The first participants are 2020 graduates from the university who are left stranded with zero opportunity for jobs.

SOS Founder, Dean Sprague, notes, “Two birds, one stone. Out-of-work graduates are being employed to help others experiencing food shortages and other fundamental food system issues.”

Why this works: SOS stayed true to their mission, but found a new way to solve today’s problem. Their skincare products are still sold online, but they have (at least temporarily) turned their focus to an immediate need they are capable of addressing. Bonus points for creating jobs and partnering with another organization!

Your turn: How can you pivot what you do to still answer why you exist?

Solutions for the Planet

Who: Solutions for the Planet motivates young people to learn about science, technology, engineering, math, and sustainability issues by partnering with companies that are leading in these fields internationally.

Problem: Their flagship initiative, the Big Ideas program, was an in-person event that required groups of students to be mentored by business leaders in order to create a submission for the Big Ideas Competition. Finalists were then supposed to present in person at a national event in the UK.

Solution: The entire, eight-week event was moved online in four weeks, so that hundreds of students didn’t miss out on the end of the competition to develop and present their Big Ideas. They built a custom platform on their website where students can participate in challenges from home that guide them through the creation of their business plan, while staying in contact with the staff, their teachers, and their mentor. Pitches will be done via video for judges.

Non-Executive Director, Kat Luckock, reflected, “We've had to make some tough decisions, but we've also seen this as an opportunity that may add real value to our program next year and beyond when we get back in to schools, as we'll have a digital platform to add value to the in-person delivery.”

Why this works: So many of you have had to move your events online, and I can only imagine this one is especially challenging because it requires the collaboration of both schools and companies. This is a great example of not only how an event can work online for now, but create even more value for a future in-person gathering.

Your turn: If you’ve moved your products, services, or programs online, how can that enhance your mission both now and later?

Vector Global Logistics*

Who: Vector Global Logistics is a supply chain and logistics company. Their motto is “logistics” with purpose” because every shipment gives back to those in need.

Problem: Everyone and their mother needs Personal Protective Equipment (PPE) right now, especially as all 50 states and numerous countries around the world are slowly opening for business again. But who do you order from when everything takes weeks or months to deliver, and you aren’t even sure which companies are reputable or trying to scam you?

Solution: Vector has done the legwork to partner with reliable companies, so that you get quality products at a fair price. They remove the guesswork. They even created this microsite to focus specifically on this initiative, so that you can quickly find the information you need.

Why this works: On the surface, this isn’t much of a pivot. They are in the supply chain business after all. But this initiative not only gives them an opportunity to become an even bigger leader in their field, but it gives them the chance to spotlight their giving and purpose even more, which is the reason they exist. They’re an anomaly in their industry, and this further distinguishes them.

Your turn: How can you further set yourself apart from others in your industry? How can you authentically communicate your mission in light of our current circumstances, even if it’s not directly coronavirus-related?

Vida

Who: VIDA is a collaboration of designers and makers around the world that brings original, inspiring apparel and accessories to life, creating beauty every step of the way.

Problem: People around the world are trying to get their hands on cloth masks that are safe and effective (and, dare I say, also look nice). And many of us would like to support a good cause at the same time.

Solution: VIDA started making masks that are high quality and even adjustable for both kids and adults. And unlike so many other sites, they laid out their product pages well, gave terrific descriptions and instructions, and also highlighted the social impact.

Why this works: People are desperate for a good mask these days, and VIDA is doing everything they can to not just sell their product, but put people at ease. The product pages are clear and give you all the details you need. They also have multiple blogs on their website that tell you the product status, how to care for your mask, and details on their social impact. I ordered a mask several weeks ago, and have also received several emails with status updates. They go a long way to keep you informed!

Your turn: How can you better highlight the features and benefits of your products and services on your website? How can you proactively keep your customers and donors updated on what’s happening, rather than waiting to be asked?

The World’s Corner

Who: The World’s Corner connects conscious consumers and women artisans around the world to help preserve traditional crafts and help communities thrive.

Problem: The artisans are typically from very poor communities and countries, and have been economically hard-hit by the coronavirus. Additionally, people everywhere have been more cautious about their buying decisions.

Solution: Founder Patricia Chourio wanted to rethink the type of content they were sharing as a company. She decided to reach out to friends and social entrepreneurs who are involved in the slow and sustainable fashion world to create more educational content about these important topics.

Additionally, they are sharing how their artisan partners are dealing with the current situation, and how they’ve shifted their own business models to support their communities. One partner in Guatemala started a fundraiser to donate food baskets to people in her community. The fundraiser has been so successful that she has been able to help more than 100 families from her village and other nearby communities. Another partner in Vietnam started making masks and donating them to her customers and other artisans in her cooperative.

Why this works: Because so many people are concerned about unnecessary spending right now, it’s a terrific time to educate the public on slow and sustainable fashion, and Patricia is in an excellent place to do that. This content also aligns well with her mission. And highlighting stories of reliance in their artisan community is inspiring to their audience, and may lead them to make a purchase or donation in support.

Your turn: How can you adapt your content to address people’s current habits? Are you frequently sharing stories about your beneficiaries and how this crisis is affecting them, both positively and negatively?

WorthyNest

Who: WorthyNest® helps families build wealth in a way that aligns with your values. They walk alongside you, offering conflict-free advice and accountability. 

Problem: Everyone was (and still is) freaking out about their finances, budgets, investment portfolios, 401Ks, and anything else that had a dollar sign attached to it. And owner Deb Meyer wasn’t able to pick up the phone and reach out to every client immediately as the stock market took a sudden nosedive. 

Solution: Their marketing messages centered on being the steady voice when everything else seems to fall apart. Additionally, Deb began sending weekly emails to clients through Mailchimp. It was mid-April before she could reach out individually to clients, so this was a scalable touchpoint. Further, her team became laser-focused on client retention, and as a result, they haven’t lost any clients!

Why this works: One-on-one communication is best, but it’s not always possible. You only have 24 hours in a day, so it’s essential to find ways to stay in touch with your people, especially during times of crisis. And email still has a much higher ROI (return on investment) than social media, so if time is of the essence, go with email. Finally, so many of us get caught in the exhausting cycle of bringing in new clients and donors, and this can often mean neglecting those who have already said yes to you.

Your turn: How can you continue to nurture relationships so that you retain your customers and donors, rather than being stressed by always finding new ones?

Did I miss your story? Please leave it in the comments. I’d love to read it.

Did you see something that would help a friend? Please share this post with them.

* Past or present Signify client



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You don’t have to look far to see the devastating effect that the coronavirus is having on small businesses and nonprofits. But, in the midst of all the bad, there are nonprofits and social enterprises who have found success during COVID-19. They ar…

Kristi Porter, founder of Signify

I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.


7 Lessons From the First Year of Business

I tend to get a little sentimental this time of year. Sure, there's the Fourth of July, which many people across the US celebrate. I, too, am deeply grateful for all of the people who made (and make) our freedom possible. But I also moved into my first solo apartment on a sunny Independence Day weekend in 2003. And last year, I officially launched this business on July 1. So, the beginning of July has many layers of significance for me. Freedom takes on many forms.

Naturally, I've been reflecting a lot on this first year of Signify, which was created to help small nonprofits and social enterprises get noticed and grow through effective marketing and communications. It's been my desire to help cause-focused organizations like these succeed because they are making positive impact on the world. They are the types of businesses I support personally, and now I'm able to support them professionally as well.

So, here are seven lessons that I've learned over the past 12 months. I think you might find them helpful as well, whether you're just starting your organization or need some additional perspective as a seasoned business owner.

7 Lessons From the First Year of Business

1. You must start, and remain, flexible.

One of the hallmarks of tech companies, which continually sets them apart from other businesses, is that they're pretty nimble because their feedback loops are small. Meaning, they put something out there, which isn't necessarily perfect, then they gather feedback, make improvements, and relaunch. They live in this mode.

However, most businesses tend to try and perfect their product or service prior to launch, gather feedback slowly, and then might make some adjustments over time, and eventually relaunch. It's usually at a snail's pace, especially for nonprofits. But if you haven't noticed, your phone's Facebook App is updated every two weeks! They don't wait for major fixes, they test and tweak along the way.

I get it. You don't want to be a tech company. Neither do I. But I think there are some valuable lessons here. Less than six months into Signify, I hired a business coach for a short-term project. I would've actually hired her earlier, but I had to meet certain qualifications to work with her.

One of the first things she told me was rethink my mission slightly. She was afraid I'd narrowed my niche a little too far to be profitable. And it was a good point. So, before I even had a website, I made the shift. It was a relatively small step, but it did make a difference, and has brought in some fantastic additional leads and clients that I might not have had the privilege to work with otherwise. 

Startups tend to bend toward flexibility because almost everything is a learning process. My story above is probably not unlike one of your own. However, startups later become big girl or big boy businesses, and with experience, they tend to slow down in adulthood. I could see myself doing the same because I might feel that I have things "figured out." But the lesson for you and me is keep the mindset of the youngster. Organizations that stay agile are more connected to their audience, willing to learn, and lesson the pains of having to make large changes after heading down the wrong path for too long.

2. Even solopreneurs don't work completely alone.

When you're just starting out, the thought of hiring people, event to do small tasks, seems like an absolute luxury, doesn't it? And today's technology makes it easier than ever to learn things out of your depth, like using Canva to design graphics when you aren't a designer. 

So, most of us cobble everything together, using bandages and duct tape to run our business. We declare it good enough for now, and when we _____(insert milestone), we'll hire someone else to improve it. 

However, the ability to scale your business often means relying on others, and we all started our business to eventually scale, if only by a little bit. My website is built in Squarespace, which prides itself on putting the capability to design a website in the hands of the everyman. And, as a project, I actually designed a simple website for a client in early 2016 using Squarespace. So, I knew my way around it. 

But I also knew there were better things to spend my time on, like working on paid projects and writing my site. And I wanted it to look better than anything I could do myself. So, this was the first thing I hired out. Yes, it was scary because it was a big expense for me, but I've been really happy with it, and again, it allowed me to do tasks that actually paid me rather than spending my time designing a site, and taking much longer than a pro. (Thanks, Madison and Dusty!)

I've also hired an account because I'm world-class terrible with numbers. And I spend a lot of time asking and listening in Facebook groups to learn from others as well. None of us can do everything. It's just not possible. My clients are often looking for the unicorns that can do it all (and I don't blame them), but the truth is, they don't exist. So, be humble enough to learn from others or ask someone else to do the work. You'll relieve a lot of stress when you cross this line.

3. Relationships are everything.

You've already realized this, but sometimes listening to "experts" can be a little misleading. For example, I was under the impression that I would build this business differently than I've built the rest of my career.

There are a lot of people online touting that if you just put great content on your blog and promote it on social media, your email list will just steadily build and those people will become clients. It seems so easy, and guys, I fell for it. #goodmarketing

I have no doubt that this is the case for some people. It has, however, not be the case for me. Instead, I spent years freelancing while I had a full-time job, volunteering, giving free advice, and building long-term relationships. These are the amazing people who have become my clients

When I first started talking about my business, they were excited for me. They asked how they could be a part of it, and were thrilled to have more of my dedicated time—and, low and behold, they were happy to pay me! For the first three months, they sustained Signify. I thought it was incredibly wonderful, but it wouldn't last. I needed to do what those experts said instead. So, I did, and while I've made some great new relationships and a few potential leads, it hasn't been everything those experts said, at least so far.

Six months. Nine months. Now twelve months. My business is still running because of people I know first-hand and referrals. Helping people is an amazing thing. Helping friends is even better. With the exception of two jobs, one of which was at a restaurant, every job I've ever had has come through a personal relationship. So, for me, this new endeavor shouldn't be any different.

Think about who you know. Be good to your friends. Try to be helpful. It will come back around!

And do yourself a favor, and get a mentor if you don't already have one. These relationships have been invaluable for me.

4. To some extent, organization determines your success.

This may seem like an odd inclusion, but getting organized has come up several times over the past year. I'm a pretty organized person by nature. It's just part of my personality. And I can't work in a messy environment, whether that's on my physical desktop or my computer's desktop. However, it's also something I often end up discussing with clients.

I've heard stories of people losing leads because they weren't organized enough to find the right documents to send to these potential clients. They simply took too long, and the lead moved on. And I've known clients who weren't very productive because they were unorganized. It stopped them from making much progress, whether they were gathering sales or donations.

I also worked on a fundraiser that started out fairly disorganized. Employees left the organization, and files were everywhere, changing hands year-to-year, getting scattered throughout the organization along the way. I felt like Gretel chasing crumbs down the hallways. There were a number of things we did differently last year, and organization was one of them. They actually ended up grossing 400% over the previous year in donations! Yes, there were absolutely other big things involved in making last year different than previous years. Otherwise, this girl would be on her way to the millionaire's club. But the staff all noted that organization helped the process feel more smooth and professional. It showed to them, and to donors.

If organization doesn't naturally come to you, I urge you to find a system that works. It doesn't have to work for everyone, but it has to work for you. Your productivity will increase, your stress and that feeling of scrambling will decrease, and you'll look and feel more professional. And I think those are two keys to success.

5. Comparison really does kill.

Theodore Roosevelt said, "Comparison is the thief of joy," and Teddy was right. Recently a friend and I were talking about this subject. It's difficult to look on the internet and see emails, ads, and posts by people who are doing similar things—and thinking they're doing them better.

One of the proposals you have to continually make with your business, whether starting out or just seeking out a new client, is your position. You have to declare what makes you different, which helps build your case.

This is easier on some days than others, depending on your mood or how business has been going lately. But the thing my friend and I reiterated for each other, and what I want you to hear as well, is that what makes your organization different is you. The service or product may be the same or similar to someone else, but no one can take away your individuality. YOU are what you bring to the table. Be confident in that.

(But if you want a few ideas from nonprofits and social enterprises that you can tailor to make your own, take a peek here.)

6. Without strategy, your plans have no purpose.

I'm a huge proponent of strategy, but even I lose my way. (Like, a lot.) It's just so easy to see the To Do list building and get distracted by tasks. But if you never move from small tasks to actually accomplishing your goals, you're just going to spin your wheels. And that's the opposite of progress.

This is actually a series I'm planning to do soon because it's occupied my mind during June. I can't stop thinking about it . . . likely because of this season of reflection that I'm in. And I'm grateful for it. This is a prime time for learning.

To keep your business moving forward, you need a strategy. This may be a marketing strategy, refining your products or services, growth or expansion in general, bringing on additional help, etc. There are a thousand things this could include. You'll have to decide for you. For me, it means adding to my 1) client base for revenue and 2) email list so that I can continue being of help to others through my blog and Special Features, my monthly newsletter. That means I need to make all efforts concerning those two goals a priority, and figure out how to handle everything else. This will likely mean some outsourcing. Again, scary, but good. I'll keep you posted.

Consider your strategies. Are they working? What can you to do improve them?

7. Even in "failure," show yourself some grace.

I have a confession to make. And it's a hard one for me. 

I didn't meet all my goals this year.

A year ago, when I looked forward to this time, I thought I'd be in a different place. I thought I'd have some digital products, an online course, a larger list, more income, etc.

Some of this realization has been difficult for me. As a goal-oriented person, it really is a hard confession to make. You may look at it and think it's no big deal. You may even think that yes, of course, things look different after a year. We can't predict the future. And, if it were you saying these things, I'd say that you're absolutely right.

Sure, these things might not officially be labeled "failures," but they were for me.

It's always different when it comes to ourselves, yes? I've always been my toughest critic. 

During the last year, I've had to adjust goals, timelines, and so much more. Some of these have been incredibly difficult because consistency is the pulpit from which I preach. But I know there was a good reason I made each and every one of these changes. I didn't take them lightly. I had me in mind, and I had you in mind. 

I have to continually remember that I've also had some great successes. I've helped out friends with their projects, launched my website and online presence, improved my health, and sustained myself financially, to name a few.

On the days that I remember my failures, I also have to remember my wins. Not to do so is a disservice to myself and my clients. We've done some great things together. I have to show myself some grace. I'll use the past experiences to propel myself forward.

I encourage you to do the same because the world needs our work. No one else can do it.

Here's to year two! Wishing you abundance and joy as well.

If your organization is new, did any of these surprise you? If you're a seasoned business owner, what other advice would you give?

NOT-SO-SIDE-NOTE: a HUGE thank you to everyone who has supported me over the past 12 months. I have amazing family, friends, and clients. I'm more grateful than I can say! 



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Here are seven lessons that I've learned, and I think you might find them helpful as well, whether you're just starting your organization or need some additional perspective as a seasoned business owner.

Kristi Porter, founder at www.signify.solutions

I'm Kristi Porter, and I started Signify to provide writing, consulting and strategy services to nonprofits and for-profit organizations with a social mission, primarily through copywriting, marketing and business communications. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to help you get noticed and grow. When you succeed, we all win.